Published by VH1 on Sep 11, 2024

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What users are saying

1. Super frustrating.The only reason I'm rating this a 2 instead of 5, is because it gets annoying having to watch ads every time I put my phone down for a hot second and come back to the app to watch more ads before they start back playin the show! Very frustrating and makes me not even want to use the app because of all the unnecessary ads that you have to watch when you exit the app.

2. I dont understand how it doesn't freeze up when playing ads, but when the show is supposed to play it freezes up!good luck trying to get this to work on chromecast.

3. I appreciate that I'm able to watch the shows I'm trying to see at all, but between the streaming issues and the amount of ads, it was hard to even give 2 stars.I use the app on my Roku on my TV.

4. Not only does the app constantly play ads that are louder than the show, but the shows look horrible on the screen.

5. Either at the beginning of the shows or, worse, in the MIDDLE of the program, I'll get error messages of "video unavailable".

6. It's a pixelated mess and it never fixes itself, and you only watch about a minute or two before it just stops casting for no reason.

7. Whenever I rewind or fast forward it doesn't continue where I want it to be, it's a HUGE play back.

8. Whenever I rewind or fast forward I am left to watch a full block of ads every damn time.

9. I wanted to watch full episodes of love & hip hop: New York and Miami.

10. Even after using my login information for the cable that I pay for, this app only plays shows on my phone.

11. VH1 really needs to fix these issues, I'm so disappointed.There have been many times when the app freezes up or the videos just won't play.

Steps to Troubleshoot & Fix VH1 Issues

1. Fix VH1 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VH1: Restarting the app will resolve most errors.
  2. Update the VH1 App. Here is how:
    1. On Android goto PlayStore » Search for "VH1" » Open VH1 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VH1 » click "UPDATE".
  3. Clear VH1 app cache: Clearing cached data will force your app to retrieve the latest data directly from VH1 servers.
    1. On Android, goto Settings » Apps » Select "VH1" » click Storage » click "Clear Cache".
  4. Check VH1 app permissions. If any of these permissions required to use your device's features are disenabled, VH1 might not work.
  5. Uninstall and reinstall VH1. If nothing else has worked, completely uninstall VH1 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VH1 not working


2. Fix VH1 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VH1 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VH1 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VH1 may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Keith Keahey

I want to cancel my subscription

— 2 years ago by Rose Purser

Please cancel my subscription

— 2 years ago by Fran

I need to cancel my VH1 subscription.

— 3 years ago by Cynt R

I am trying to watch the second episode of Couples Retreat and it keeps giving me a “sorry this video is unavailable” too. It was just getting better. Ray J is funnyyyy! 😂 But honestly fix this VH1 or Verizon..please. 🙏🏾

— 3 years ago by Felicia Youngblood

I can’t unlock my channels

— 3 years ago by Mari Deloatch

It's on my fire on my TV I'm trying 2 watch wild n out and stay connected but I'm having trouble shooting it it says on my tv

— 3 years ago by Brett Faulkner

Vh1 app keeps stopping my video and showing a message that says “sorry this video is unavailable”. I go back to the main menu and it lets me resume the video, but keeps giving me the error again after playing a little more of the video. It does this with Rupaul’s drag race in particular