Published by WideOpenWest Finance LLC on Oct 24, 2023

Report an issue with WOW! Mobility.
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Why should I report an Issue with WOW! Mobility?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WideOpenWest Finance LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About WOW! Mobility

1. Thanks for downloading the latest update to WOW! Mobility.

WOW! Mobility Customer Insights

1. Most of the time if I make or receive a call with the app, the person on the other end complains that my voice cuts in and out.

2. Please adviseThis app was working fine but gor a Samsung Note20 Ultra 5G and it won't work at all now.The app is not working as well as I would have expected.

3. Frequently outbound calls fail to connect and require 5 to 10 attempts to get them to go thru.

4. But an enormous drain on battery when not even in use.Just installed on new motorola razr 2020.

5. Call quality is awful at times.Their service is abysmal.

6. They said they gave me 1 gig service? I can barely stream movies at times.

7. I guarantee you my equipment is over 10 years old.

8. I can't sit and argue with some idiot that won't listen to what I'm saying.

9. This all happens with strong connection to wifi.

10. I'm a army veteran who is disabled now.

11. This app is a great idea, but it's pretty clunky overall.

Steps to Troubleshoot & Fix WOW! Mobility Issues

1. Fix WOW! Mobility Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WOW! Mobility: Restarting the app will resolve most errors.
  2. Update the WOW! Mobility App. Here is how:
    1. On Android goto PlayStore » Search for "WOW! Mobility" » Open WOW! Mobility » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WOW! Mobility » click "UPDATE".
  3. Clear WOW! Mobility app cache: Clearing cached data will force your app to retrieve the latest data directly from WOW! Mobility servers.
    1. On Android, goto Settings » Apps » Select "WOW! Mobility" » click Storage » click "Clear Cache".
  4. Check WOW! Mobility app permissions. If any of these permissions required to use your device's features are disenabled, WOW! Mobility might not work.
  5. Uninstall and reinstall WOW! Mobility. If nothing else has worked, completely uninstall WOW! Mobility then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WOW! Mobility not working


2. Fix WOW! Mobility Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WOW! Mobility be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WOW! Mobility not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WOW! Mobility may not be able to connect to the Internet when running in the background.

Reported Issues