Contact VRR-App Customer Service

Why should I report an Issue with VRR-App - Fahrplanauskunft?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Verkehrsverbund Rhein-Ruhr AöR to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Goodbye €6! 1) How can I claim this back 2) Amend ticket purchase app to give user control 3) Give user chance to validateWhat is this bullcrap app ?? No PIN recover option ! Tried to buy the ticket as a guest, tried 30 minutes just to select start and destination station.

2. But I have a problem and VRR cost me money for nothing! May I recommend that you allow the user to decide when to start a ticket! I have just bought a 4x and in checking whether I had it on my phone found that it automatically started and I didnt want to use it until tomorrow.

3. But when I click on "my tickets" and just enter the ticket type I need A3, B1 etc., I can buy one (which I often don't know so I need th check the distance first)!Unlike a lot of these mobility apps, seems to work pretty reliably and reports current delays and alternatives.

4. Also it will be better if it shows all possible ways, trains, buses,...This app is supposed to be very correct especially for Ruhr Gebiet, but even google maps does give better directions.

5. It's 2021 such a bad user experience is ridiculous.The app is quite helpful when planning a trip.

6. A few days later my account got blocked because Logpay could not get the money from my card.

7. At least for me, if I try to buy a ticket, the app crashes the process.I purchased a ticket with this app.

8. Ridiculous.Useful to work excellent, but meanwhile I can not pay tickets anymore.

9. Use at your own risk!!!I was pleased to see that it was possible to buy and display tickets from and on my phone.

10. On top of that finding the option to reset the pin is also not that easy as it isn't located at the login screen.

11. You have to figure out which security question you choose instead of easily having that saved with your number.

1. Fix VRR-App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VRR-App: Restarting the app will resolve most errors.
2. Update the VRR-App App. Here is how:
   1. On Android goto PlayStore » Search for "VRR-App" » Open VRR-App - Fahrplanauskunft » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VRR-App » click "UPDATE".
3. Clear VRR-App - Fahrplanauskunft app cache: Clearing cached data will force your app to retrieve the latest data directly from VRR-App servers.
   1. On Android, goto Settings » Apps » Select "VRR-App - Fahrplanauskunft" » click Storage » click "Clear Cache".
4. Check VRR-App app permissions. If any of these permissions required to use your device's features are disenabled, VRR-App might not work.
5. Uninstall and reinstall VRR-App. If nothing else has worked, completely uninstall VRR-App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VRR-App not working

2. Fix VRR-App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VRR-App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VRR-App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VRR-App may not be able to connect to the Internet when running in the background.