Published by Macmillan New Ventures on Oct 24, 2024

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Why should I report an Issue with Macmillan Learning eBook?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Macmillan New Ventures to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Macmillan Learning eBook

1. Use Macmillan® Learning eBook to enjoy a digital-first, comprehensive study experience from the convenience of your Android phone or tablet.

2. Access all of your Macmillan textbooks and study anytime, anywhere. • Download books to your Android device for 100% offline reading. • Customize highlighters and add notes for a rich study experience. • Create flashcards with text and images to learn concepts faster. • Personalize font, font size, and background colors to make reading easier. • Listen to your books and learn on the go with Read Aloud. • Sync your current reading position and all your work across devices so you can easily pick up where you left off.

Macmillan Learning eBook Customer Insights

1. I tried making a new account and putting in my access code and it said it was invalid as well.. this needs to get fixed! Alot of students use their phones to access school books or workReally great to have on my phone!!! But it is really confusing to get it initially someone else posted the proper way to log in that's the only way I got it to work.

2. Forces device screen upside down no matter what the rotation setting, it goes to exact upside down position from the starting point.Load times take forever, text often trails off screen, and when scrolling through pages it constantly jumps back several pages, making it genuinely unusable when it happens.

3. People will leave better reviews on your app, and students will be able to actually excess thier REQUIRED textbooks, possibly download, and read them on their mobile devices.

4. Not to mention, on mobile devices, you cannot click on the the images to make them larger, which really takes away from the text book because they are usually important charts with data and informations.

5. Such Cruel irony.Glitchy. Wouldn't download my text book for the longest time.

6. When I logged out then logged in again, the book was no longer in my library.I downloaded the app and tried putting in my account info, it continued to say my account info was inaccurate.

7. When it did download finally, I was able to read it one time before it wouldn't open it at all.

8. The app let me download and read my book offline with all its built in features.

9. This is now a digital learning age and the systems and products COLLEGE students are using are clearly not even trying to keep up with the times.

10. I get very frustrated with this app as it doesnt save your progress when you read when you switch from different devices.

11. Tried contacting support & all they said was it could Be an app for a different country.. looking at all the details this looks to Be American.

Steps to Troubleshoot & Fix Macmillan Learning eBook Issues

1. Fix Macmillan Learning eBook Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Macmillan Learning eBook: Restarting the app will resolve most errors.
  2. Update the Macmillan Learning eBook App. Here is how:
    1. On Android goto PlayStore » Search for "Macmillan Learning eBook" » Open Macmillan Learning eBook » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Macmillan Learning eBook » click "UPDATE".
  3. Clear Macmillan Learning eBook app cache: Clearing cached data will force your app to retrieve the latest data directly from Macmillan Learning eBook servers.
    1. On Android, goto Settings » Apps » Select "Macmillan Learning eBook" » click Storage » click "Clear Cache".
  4. Check Macmillan Learning eBook app permissions. If any of these permissions required to use your device's features are disenabled, Macmillan Learning eBook might not work.
  5. Uninstall and reinstall Macmillan Learning eBook. If nothing else has worked, completely uninstall Macmillan Learning eBook then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Macmillan Learning eBook not working


2. Fix Macmillan Learning eBook Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Macmillan Learning eBook be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Macmillan Learning eBook not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Macmillan Learning eBook may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello,
    I would like to cancel my subscription because I am no longer in a college class.

    — by Sergine Kersainvil 2 years ago

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