Contact Cleo Customer Service

Why should I report an Issue with Cleo for Families?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cleo Labs, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As of now, I can't even open the app anymore, hopefully it gets fixed because I needed to use itThe app hides previous conversation and if you reply you won't see full message you replying,the message get cut the more you type.Similar to other users here, the service deserves 10 stars as it's been a lifesaver before and after the arrival of our baby.

2. That's pretty amazing that this hasn't been fixed as its been this way for 6+ months - see reviews from April 2021 mentioning this.Platform is great but the app keeps crashing Every time I try to message my guide if it's more than like 2 line, the app just freezes.

3. For instance, we're trying to find child care and Cleo guide only send the messages to my wife.The content and resources are AMAZING, and our baby guide had helped us through some uncertain times.

4. At one time i found myself composing messages on a notepad and posting it into Cleo, because the composer in the Cleo app is so slow and there is a huge typing delay for every character.

5. Also the guides tend to send long texts with info and the format to read these is so exhaustingWhile the content and our support team is fantastic, the app is extremely slow and non-responsive at times making it very frustrating to work with.

6. Deducting stars for the app which is crashing when using the messages option or switching between apps.Great service but the app needs improvement.

7. The Cleo guides can be helpful, but they send such long messages and I hate reading them on my phone.

8. The experts are so knowledgeable and reassuring, been so helpful during my pregnancy and early days as a new mum! Love the virtual lactation consultant session through video.

9. Just now it took 10 seconds to load, and that was with a "time to update" message.

10. It feels as if almost every time i am trying to open the app it needs an update.

11. Also, I wish there was a way for Cleo to group message my wife and me.

1. Fix Cleo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cleo: Restarting the app will resolve most errors.
2. Update the Cleo App. Here is how:
   1. On Android goto PlayStore » Search for "Cleo" » Open Cleo for Families » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cleo » click "UPDATE".
3. Clear Cleo for Families app cache: Clearing cached data will force your app to retrieve the latest data directly from Cleo servers.
   1. On Android, goto Settings » Apps » Select "Cleo for Families" » click Storage » click "Clear Cache".
4. Check Cleo app permissions. If any of these permissions required to use your device's features are disenabled, Cleo might not work.
5. Uninstall and reinstall Cleo. If nothing else has worked, completely uninstall Cleo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cleo not working

2. Fix Cleo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cleo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cleo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cleo may not be able to connect to the Internet when running in the background.