Contact Lowe's Customer Service

Why chat with our AI Lowe's Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Lowe's.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. 111ßßIn general I have found this app to be useful on several occasions, usually when I am in the store and want to be directed to where an item is located, or scan a UPC to get details.

2. Cell phone app being down costs timeband money for contractors.Search function needs fixed.

3. I will not give more than 2 stars to any application that abuses push notifications to give me ads without control over granularity of messages.Whatever you changed it makes ordering and curbside pickup all but impossible.

4. When trying to view multiple photos of an item it skips the next slide and randomly goes to whatever slide the app decides.

5. Sometimes, when scrolling through search results, it will randomly click on an item for no reason.

6. However, I can't order pickup from a jobsite with a cell phone when I can't access a computer.

7. Good luck! Stick with the browser if you're looking for things cuz that's the only way it's going to work.

8. She even went back in twice since one item wasn't in stock and she assisted me in ordering a suitable one.

9. When I selected delivery, the box turned blue, yet at the conclusion of the checkout process it indicated I would be notified when it could be picked up.New version way worse.

10. Barcode scanner used to work in less than 3-5 seconds, now it takes 10+ seconds; if it can even recognize the perfectly lit, focused, and printed barcodes at all.

11. Maybe a dedicated button rather than 3 menus deep.Search does not work properly.

1. Fix Lowe's Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lowe's: Restarting the app will resolve most errors.
2. Update the Lowe's App. Here is how:
   1. On Android goto PlayStore » Search for "Lowe's" » Open Lowe's » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lowe's » click "UPDATE".
3. Clear Lowe's app cache: Clearing cached data will force your app to retrieve the latest data directly from Lowe's servers.
   1. On Android, goto Settings » Apps » Select "Lowe's" » click Storage » click "Clear Cache".
4. Check Lowe's app permissions. If any of these permissions required to use your device's features are disenabled, Lowe's might not work.
5. Uninstall and reinstall Lowe's. If nothing else has worked, completely uninstall Lowe's then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lowe's not working

2. Fix Lowe's Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lowe's be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lowe's not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lowe's may not be able to connect to the Internet when running in the background.