Contact Love's Connect Customer Service

Why should I report an Issue with Love's Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Love's Travel Stops and Country Stores, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find your favorite Love’s Travel Stops, check your My Love Rewards account, secure the next shower with Mobile Shower Check In, activate commercial fuel pumps with Love’s Mobile Pay, view transaction and loyalty receipts, map your route, view real-time fuel prices, request Truck Tire Care roadside assistance and connect with our customer service team using the Love’s Connect mobile app.

2. Bypass the fuel desk with shower check in at your favorite Love’s Travel Stop with showers.

3. Check your My Love Rewards points, quickly access your My Love Rewards digital card via the in-app barcode and view your free shower and drink refill credits.

4. Love’s Connect features real-time fuel prices for every single one of our travel stops.

5. No matter where you are in the country, Love’s Connect finds the nearest truck stop or country store location based upon your location, city, state or zip code.

6. Once your location has been confirmed, complete the transaction with your My Love Rewards shower credits and/or points.

7. It’s the ultimate travel app for professional drivers, and your mobile guide to our Love’s Travel Stops & Country Stores.

8. You may also add and manage commercial fuel cards in your wallet, as well as view and share transaction and loyalty receipts.

9. You can search by highway, on-site restaurants, fuel type, shower facilities and other store amenities.

10. Watch fuel prices along your planned route to help you make better fueling decisions along the way.

11. Then, tap the blue Shower Check In button on the Home or Store Details screen.

1. I like that it seems to be updating and letting me know when I hit my bonus levels now.This happened twice now, I purchase a shower but when I go to click on it to get the pin number it goes to a loading screen until it goes, "store location can't be found, please try again" until I have to just go up to the desk and get it! The app on the main page shows the location you are at, so it doesn't make sense why it does that! Please fix thank you! Other then that the app works greatI use dark mode for everything, but this dark map is garbage.

2. The main functions of fueling and showers still work great (minus the page jitter), but anything related to trip planning is horrendous.it was great until this latest release.

3. So you have to spend a few minutes typing in information and making selections before you can finally go ahead and accept the go ahead and fuel button 🤦It's actually quicker to just get out and enter your information on the keypad on the fuel pump.

4. NOTHING IS HELPING!! It's frustrating, and it needs to be fixed!!!I like Loves, but not crazy how the fast fuel option seems to be working.

5. There aren't any Loves in our area, so any updates or new features available can complicated things when we initially use it on our trips.

6. It takes me longer to fuel since there is the addition of driver information now required to use the payment portal.

7. I don't know what the heck is going on lately, but I haven't been able to use the mobile pay or shower feature.

8. when you brought up the map and selected a Loves along your route, it would include the distance to that store.

9. EFS fuel card compatible 👍I do like the app and it seems to work well.

10. I hope they rush this feature back since I used it all the time.Absolutely horrible.

11. This is one area that the Pilot app has you beat.My family and I travel several times through out the year to visit family and friends.

1. Fix Love's Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Love's Connect: Restarting the app will resolve most errors.
2. Update the Love's Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Love's Connect" » Open Love's Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Love's Connect » click "UPDATE".
3. Clear Love's Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Love's Connect servers.
   1. On Android, goto Settings » Apps » Select "Love's Connect" » click Storage » click "Clear Cache".
4. Check Love's Connect app permissions. If any of these permissions required to use your device's features are disenabled, Love's Connect might not work.
5. Uninstall and reinstall Love's Connect. If nothing else has worked, completely uninstall Love's Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Love's Connect not working

2. Fix Love's Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Love's Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Love's Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Love's Connect may not be able to connect to the Internet when running in the background.