Contact Courier Journal eNewspaper Customer Service

Why should I report an Issue with Courier Journal eNewspaper?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gannett to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Love that there are so many features and so many different ways to experience the paperI really thought I would have a terrible time with a digital newspaper, but this actually works quite intuitively and is not at all a bad alternative to having a paper in hand.

2. Hugh from the HighlandsI grew up reading the paper I love being able to experience the papers sort of in the same way I did when I was young.

3. It works well when it works!Although the print edition is under valued vs slick local app options, it is a journal of OUR Louisville.

4. The version on my Fire tablet has a button to download edition for offline reading.

5. It is not working on both my Samsung tablet and S9 phone.Worked fine until a few weeks ago, now can only download the current edition.

6. The Fire version works well but always has an orange "SEND DEBUG INFO" across the top which blocks some of the screen.This app no longer functions.

7. It has always been erratic but recent update and addition of the USA Today Bonus Section makes it unusable on my Android device.

8. Opening the calendar to choose another day results in a list of available papers from different cities, but selecting a publication does nothing.

9. It stopped working the day USA Today was separated from the local paper (around 1/26/19).

10. I love my Courier! I am older and would much rather have a print copy in my hands, with an entire article on one page.

11. Then, there is no option to refuse the bonus section so I must exit the app and reopen it.

1. Fix Courier Journal eNewspaper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Courier Journal eNewspaper: Restarting the app will resolve most errors.
2. Update the Courier Journal eNewspaper App. Here is how:
   1. On Android goto PlayStore » Search for "Courier Journal eNewspaper" » Open Courier Journal eNewspaper » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Courier Journal eNewspaper » click "UPDATE".
3. Clear Courier Journal eNewspaper app cache: Clearing cached data will force your app to retrieve the latest data directly from Courier Journal eNewspaper servers.
   1. On Android, goto Settings » Apps » Select "Courier Journal eNewspaper" » click Storage » click "Clear Cache".
4. Check Courier Journal eNewspaper app permissions. If any of these permissions required to use your device's features are disenabled, Courier Journal eNewspaper might not work.
5. Uninstall and reinstall Courier Journal eNewspaper. If nothing else has worked, completely uninstall Courier Journal eNewspaper then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Courier Journal eNewspaper not working

2. Fix Courier Journal eNewspaper Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Courier Journal eNewspaper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Courier Journal eNewspaper not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Courier Journal eNewspaper may not be able to connect to the Internet when running in the background.