Published by Faithlife on Nov 13, 2023

Report an issue with Logos Bible Study App.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Logos Bible Study App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Faithlife to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Logos Bible Study App Customer Insights

1. The response from Faithlife indicated they don'tcare if it works or not.Still cannot close old tabs nor open the books for my new classes this term... On my phone and desktop, this app works great, but for some reason, it refuses to work on my Galaxy Tab S8 Ultra...which is insane because this behemoth of a tablet is the top of the line.

2. If you also add the ability to bulk download multiple resources at once, (like several 100) plus storing resources on the external memory card in my phone, like Olive Tree for example, then my rating would be definitely 5 stars.I've owned the desktop version since 2013.

3. There is a reading plan feature that I can utilize, along with several other tools, including highlighting in six different colors! I have the app on most of my devices, so I can read my books offline.

4. I shouldn't have to do this every time there's an update, but whatever, at least it is working.Simply wonderful.... I have so many great books in one place.

5. Everything works, otherwise.Hi Logos, thank you for your reply! Unfortunately, however, the freezing of the menu buttons has gotten worse to the point where I pretty much gave up using the app on my phone.

6. This issue is pervasive and can interrupt a good reading session!Incredible! I've not used the desktop version yet.

7. Having some depth is good and sometimes needed, but going too deep may cause one to drown.The app overall is great, and I use it all the time.

8. However, one issue I have noticed is that when reading and I want to highlight something, the highlighter function does not work consistently, and I have to close and relaunch the app.

9. I must admit that I prefere paper to electronics, but I can't carry all these books wherever I go, so, in that, I'm very thankful to have this option and availability.I use this app regularly, and have for several years.

10. Sometimes, I just get faster results by using books than trying to get where I need to go on the phone app.

11. Since 2014, the android app has been great for Bible study and presentations.

Steps to Troubleshoot & Fix Logos Bible Study App Issues

1. Fix Logos Bible Study App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Logos Bible Study App: Restarting the app will resolve most errors.
  2. Update the Logos Bible Study App App. Here is how:
    1. On Android goto PlayStore » Search for "Logos Bible Study App" » Open Logos Bible Study App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Logos Bible Study App » click "UPDATE".
  3. Clear Logos Bible Study App app cache: Clearing cached data will force your app to retrieve the latest data directly from Logos Bible Study App servers.
    1. On Android, goto Settings » Apps » Select "Logos Bible Study App" » click Storage » click "Clear Cache".
  4. Check Logos Bible Study App app permissions. If any of these permissions required to use your device's features are disenabled, Logos Bible Study App might not work.
  5. Uninstall and reinstall Logos Bible Study App. If nothing else has worked, completely uninstall Logos Bible Study App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Logos Bible Study App not working

2. Fix Logos Bible Study App Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Logos Bible Study App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Logos Bible Study App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Logos Bible Study App may not be able to connect to the Internet when running in the background.

Reported Issues