Contact Lionel LionChief Customer Service

Why should I report an Issue with Lionel LionChief?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lionel, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Lionel LionChief App lets you control Lionel LionChief, LionChief Plus, LionChief+2. 0, FlyerChief, and newer Legacy BLE locomotives from your Android device.

2. Select between multiple available locomotives via icons matching the appearance of each unique engine.

3. Once selected, the app provides all the features of the Lionel LionChief hardware remote control and adds additional features including individual volume controls, pitch customization of bell and whistle, remote smoke on/off, speed limit, momentum and more.

1. Before I turned the location mode on my phone on, the app would not pair with the train.This app used to be really great, especially for having more control over the speed and volume of a train, now it needs all sorts of weird information, likes access to my files, recording audio, and my location.

2. The worst part us the volume was turned down while it was working and now we can't turn it back up, the 4 yr old isn't happy! The app worked great last year hope it gets fixed.The app runs both my locomotives and connects flawlessly.

3. The app should allow for more sayings.We bought our train May 24th 2021 and set the train up and the app worked great and then suddenly wouldn't connect anymore.

4. Need to have a hold feature as to let the train keep running without draining cell phone battery and without having to keep the app in the foreground.

5. There are some features that only apply to specific engines or remote controls, so sorting all of that out requires being familiar with the Lionel product line (e.g. the "universal remote" is not the one that comes with train starter sets).Use app with Pennsylvania engine.

6. Even after you've deleted the app off your phone or tablet.Lots of people seem to have issues with the app not working... I did too untill I read that not only do you need to allow location permission for the app BUT also make sure your location function on the phone itself is enabled.

7. Im just glad i had the volumes mid range and left the smoke on otherwise i'd be in trouble! I have been buying track and cars for my polar express all year looking forward to this season, and to not have the bluetooth patt work os very frustrating.

8. When we first set up the train the app on my phone worked for one day.

9. Just long enough for one of the kids to turn the volume up so loud on the train it's annoying.

10. Now the app won't stay connected to the train and I can't control it or turn it down.

11. Oh and also when you down load the app; the remote they give you for the train stops working entirely.

1. Fix Lionel LionChief Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lionel LionChief: Restarting the app will resolve most errors.
2. Update the Lionel LionChief App. Here is how:
   1. On Android goto PlayStore » Search for "Lionel LionChief" » Open Lionel LionChief » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lionel LionChief » click "UPDATE".
3. Clear Lionel LionChief app cache: Clearing cached data will force your app to retrieve the latest data directly from Lionel LionChief servers.
   1. On Android, goto Settings » Apps » Select "Lionel LionChief" » click Storage » click "Clear Cache".
4. Check Lionel LionChief app permissions. If any of these permissions required to use your device's features are disenabled, Lionel LionChief might not work.
5. Uninstall and reinstall Lionel LionChief. If nothing else has worked, completely uninstall Lionel LionChief then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lionel LionChief not working

2. Fix Lionel LionChief Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lionel LionChief be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lionel LionChief not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lionel LionChief may not be able to connect to the Internet when running in the background.