Published by Leslie's Poolmart on Nov 10, 2023

Report an issue with Leslie's.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Leslie's - Pool Care?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Leslie's Poolmart to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Leslie's - Pool Care image 1 contact Leslie's - Pool Care image 2

About Leslie's - Pool Care

1. Quickly run water tests at home and get detailed treatment plans, which include recommended pool chemicals, spa chemicals and dosage instructions.

2. Plus get access to rewards, exclusive offers, transaction history, pool care tips, pool maintenance recommendations and more!

3. The Leslie’s Pool Supplies app makes pool care easier.

4. It’s your at-home pool calculator!

5. View your test history, including the 9-point tests done in Leslie’s stores.

6. It’s simple - take the guesswork out of swimming pool chemistry, and let our app simplify your pool testing and spa testing needs. - Test for pH, Free Available Chlorine, Alkalinity, Calcium Hardness, Phosphates, Cyanuric Acid and more!

Leslie's Customer Insights

1. only 4 stars because they only let you plug in 4 water quality parameters while the Leslie Test Strips have 7 parameters, should be a place to add additional data for each sample to track and chart your changes over time (ie, date, time, recent rain event, etc).

2. Thanks Greg at store# 634 for tell us about the AccuBlue Home device and membership, it will definitely save me a lot of time, that I can now spend in my pool.Great program being able to test my pool water at home.

3. They resigned it since last year and it's definitely not betterThe pool test with recommendations is great, but I wish there was an option to calculate muriatic acid because the pH of the water here is naturally very high, and dry acid doesn't do much to help.

4. It would be better if you could enter all 6 values that you get from a test strip instead of wasting your time by forcing you to take a water sample to the store to get them.

5. It is always important to keep your hot tub water balanced or else face skin irritations, infections or even damage to your hot tub! If I still am uncertain, they are always happy to check a water sample in the store.

6. You go into test your pool water, app crashes, you go into it to try to shop, app crashes.

7. data entry is a one shot one time thing right nowThis app just keeps getting worse! Accublue Home customer.

8. Uninstalled/reinstalled multiple times, changed password 5 time, and still get the annoying message "oops, something went wrong, try again" over and over.

9. They are more geared to swimming pools so knowledge is limited but hey, it works for me 90% of the time :)Slow and crashes constantly.

10. Only allows you to enter data for 4 different test resuts that you can easily get from a 6 way test strip.

11. A tab for instructions on how to add various chemicals would be helpful, too.Member Deals "have been in the works" for a very long time.

Steps to Troubleshoot & Fix Leslie's Issues

1. Fix Leslie's Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Leslie's: Restarting the app will resolve most errors.
  2. Update the Leslie's App. Here is how:
    1. On Android goto PlayStore » Search for "Leslie's" » Open Leslie's - Pool Care » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Leslie's » click "UPDATE".
  3. Clear Leslie's - Pool Care app cache: Clearing cached data will force your app to retrieve the latest data directly from Leslie's servers.
    1. On Android, goto Settings » Apps » Select "Leslie's - Pool Care" » click Storage » click "Clear Cache".
  4. Check Leslie's app permissions. If any of these permissions required to use your device's features are disenabled, Leslie's might not work.
  5. Uninstall and reinstall Leslie's. If nothing else has worked, completely uninstall Leslie's then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Leslie's not working

2. Fix Leslie's Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Leslie's be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Leslie's not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Leslie's may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I found my life partner

    — by Layla 1 year ago

  • i would like my account and its data deleted. my username is poolJob1.

    — by david 2 years ago