Published by Kohl's on Oct 25, 2024

contact Kohl's - Shopping & More Chat with our AI-based Kohl's Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Kohl's?



characters left:

Why chat with our AI Kohl's Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Kohl's.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Kohl's - Shopping & More image 1   contact Kohl's - Shopping & More image 2


What users are saying

1. It shows in your wallet, but can't be added to your cart (after trying easily 30+ times, clearing cache, clearing data, reinstalling the app... I even tried re-adding from the cart and got an http request header error, clearly fault of the app).

2. The old app was nothing to brag about, but at least it worked most of the time.There wasn't an update recently, but this past week I noticed the filters inside the app (like size, garment type, high to low sorting) aren't working when you hit apply.

3. One example is when you're trying to set an expiration reminder/push notification for Kohl's Cash, (where you can set it for 1 day, 3 days, or 1 week), the app just buffers and says "unresponsive." This has been going on for over a month, and I've tried updating the app, etc.

4. And now, when I immediately click reset password link - it gives me a message "link is expired".Fix the app already! ALWAYS needing an update! Then still doesn't work properly.

5. I've uninstalled and reinstalled and still having the same problem.With the last update every time I sign in, the next morning, I am FORCED to change my password.

6. I get a constant error to reset the password, I go through all the steps to change it and continue to get an error or just a red error box with zero text stating what error is.

7. Not sure what happened but after updating, I get and error message and it won't show any products.

8. Beyond that apps fine, easy to show rewards card in store, and get the free in store shipping via the app when somethings not in stock in store that you'd wanted.

9. Store employees state they have had a lot of customers experiencing the same issue.The filter in the app is not working.

10. I also wish it would filter out items that are out of stock.With the latest version I have to log in every time I open this app.

11. I can filter for size, pickup location, color, size...nothing. only the high level prebuilt filter on the main menu.

Steps to Troubleshoot & Fix Kohl's Issues

1. Fix Kohl's Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kohl's: Restarting the app will resolve most errors.
  2. Update the Kohl's App. Here is how:
    1. On Android goto PlayStore » Search for "Kohl's" » Open Kohl's - Shopping & More » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kohl's » click "UPDATE".
  3. Clear Kohl's - Shopping & More app cache: Clearing cached data will force your app to retrieve the latest data directly from Kohl's servers.
    1. On Android, goto Settings » Apps » Select "Kohl's - Shopping & More" » click Storage » click "Clear Cache".
  4. Check Kohl's app permissions. If any of these permissions required to use your device's features are disenabled, Kohl's might not work.
  5. Uninstall and reinstall Kohl's. If nothing else has worked, completely uninstall Kohl's then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kohl's not working


2. Fix Kohl's Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kohl's be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kohl's not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kohl's may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!