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KeyConnect Digital Car Key Customer Insights
1. Did not work! Would not even allow me to add a vehicle! Messaged support MULTIPLE time with no help! And I can't get a refund! Literally beyond a useless app! I made sure my car would work and everything before purchasing and my Hyundai BlueLink told me to add it..waist of money and that's $70 down the drain that I cannot get back due to a bad app and service!HORRIBLE! You HAVE to pay first, you can't even create an account, it brings you straight to Sign In, literally no option to sign up.
2. They was hooking the 3G up and the whole time they knew they was doing away with them and installing 4 and 5GIf I could leave 0 Stars I would!!! Not only did the App Glitch an charge me for a while damn year, but MY CARS NOT EVEN SUPPORTED!!! I would like a refund immediately!!!I downloaded this app because I seen honda/Acura on it and wasted $20 just to come and find out that the only vehicle that is in the honda/Acura section is only honda.
3. I promise you won't be able to do a single thing without paying 19.99/month or 69.99/year. And if you do pay it, you'll encounter several issues like compatibility, connectivity, and a ridiculous "7 day trial for only **$19.99" **Not refundable, must be paid immediately when selecting "7 day trial", and yes, it is not a free trial.I'd give it 0 stars if I could.
4. Basically the user is putting thier credit card info out there and has no idea if thier vehicle is compatible.Horrible! Literally paid for the year.
5. It's stupid not to give a free trial period at all.Not sure if this works off the same thing but did they not just disable all 3G connections In all vehicles and some of them actually have lawsuits especially mine 2010 through 2018 Lexus all models they disable that remote connect.
6. KeyConnect, make it right and give me my $19.99 back!Why isn't there a Demo or Trial before you buy? I just want to see if my vehicle is compatible and if yes! give it a try for a day or two before I buy.
7. Here's an idea let the app user look to see if thier vehicle is compatible before you jump on payment options.
8. I would really appreciate it if you guys could give me a full refund on the money I spent on something I can't even use.just downloaded this and it locks my phone up everytime I open it.
9. Right after I enter vehicle Make the app takes me right to plan options of either $19.99 a month or $69.99 a year.
10. If you want that I started to pay first will hook me, give at least a few days for a trial without restrictions, and if I like it then I'm ready to pay.
11. I paid for this app which said in the disclosure I would have a 7 day trial before it charged my card.
Steps to Troubleshoot & Fix KeyConnect Digital Car Key Issues
1. Fix KeyConnect Digital Car Key Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart KeyConnect Digital Car Key: Restarting the app will resolve most errors.
- Update the KeyConnect Digital Car Key App. Here is how:
- On Android goto PlayStore » Search for "KeyConnect Digital Car Key" » Open KeyConnect Digital Car Key » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for KeyConnect Digital Car Key » click "UPDATE".
- Clear KeyConnect Digital Car Key app cache: Clearing cached data will force your app to retrieve the latest data directly from KeyConnect Digital Car Key servers.
- On Android, goto Settings » Apps » Select "KeyConnect Digital Car Key" » click Storage » click "Clear Cache".
- Check KeyConnect Digital Car Key app permissions. If any of these permissions required to use your device's features are disenabled, KeyConnect Digital Car Key might not work.
- Uninstall and reinstall KeyConnect Digital Car Key. If nothing else has worked, completely uninstall KeyConnect Digital Car Key then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing KeyConnect Digital Car Key not working
2. Fix KeyConnect Digital Car Key Server issues & Internet Connection
- Check network connection: An unstable Internet will make KeyConnect Digital Car Key be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to KeyConnect Digital Car Key not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, KeyConnect Digital Car Key may not be able to connect to the Internet when running in the background.
Reported Issues
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I subscribed to key connect and found out it is not compatible with my phone. May I please get a refund. I have only been subscribed for maybe 30 mins
— by Betsy Loomis 11 months ago -
Please refund asap please, do not want this app, not used, paid by mistake. Thanks
— by Valdemar Malinowski 1 year ago -
I did not mean to subscribe
— by Walter Pinckney Jr 1 year ago -
this program doesnt work for me nd would like a refund.
— by kenneth savone 1 year ago -
Hi, so sorry, but I accidentally paid for the app and would greatly appreciate a refund.
My mother has a Hyundai and I have an IPhone( both not supported with this app) I was trying to help here with helpful technology and failed. Please and thank you for the refund.
I have canceled the subscription on my Apple account but it still charge my bank account. Ug, truly an accident with a little misunderstanding
Thank you,
Jason Wedig
508-838-6290— by Jason Wedig 1 year ago -
Please cancel my subscription. I have never used the app and was recently billed for $69.00 subscription. I would like a refund.
— by Janice Hall 1 year ago -
Cancel KeyConnect on my new GM 1500 2023 Denali
Thank you— by Jeff Satterwhite 1 year ago -
Wrong app does not go to my car need my refund back please
— by Brittney Hunt 1 year ago -
I need a refund. I just opened this app and paid for it, but my car is not compatible. I’ve never gotten to use it and Wong be able to. Can I please get a refund as soon as possible?
— by KyLeigh Garrett 1 year ago -
I need a refund.
— by KyLeigh Garrett 1 year ago -
I need a refund.
— by KyLeigh Garrett 1 year ago -
Please cancel my subscription to keyconnect. Do not renew.
— by james ottoson 1 year ago -
Please cancel and refund to the credit card. This app did not work as advertised. I will watch for a refund within 24-48 hrs!
— by Debbi Wade 1 year ago -
There’s no account to log into, and there’s no cancel subscriptions. It only gives me two options monthly or an annual there’s no button for cancellation.
— by Nina demasi 1 year ago -
I want my money back my car is not compatible with your program. I haven't had a minute of use of this program
— by Ignacio Lopez 1 year ago -
I will like to cancel my subscription to key connect. Unfortunately non of my vehicles are able to connect to the appt.
— by Jose Mendoza 1 year ago -
I wish to cancel my subscription …ordered by mistake….no good on my vehicle
Issue refund please— by Leslie Boatwright 1 year ago -
Please cancel my subscription and refund my money to Paypal. Thank you
— by Kathryn Burg 1 year ago -
MY Nissan Sentra will not work with this. So please cancel ASAP and refund me the money
— by John J Corcoran 1 year ago -
I would like to delete this app because it does not work on my car.
— by Robin otte 2 years ago -
I bought one year subscription and I couldn't connect my car
— by Ceingkuou 2 years ago -
Please cancel my key connect subscription
— by Jose peroza 2 years ago -
I have inadvertently subscribed to this App for the entire year and I was hoping to cancel my prescription if my refund can be issued back to me. Please let me know how if I would be able to do that, thank you.
— by Roman Naumowicz 2 years ago -
Cancel subscription and give refund.
— by Emily Sixkiller 2 years ago -
I want my money returned to my bank account immediately... You people stole my money!
— by David F Loveland 2 years ago -
I have a 2022 Honda CR-V Turing
Will not accept my vin #— by Larry Zuckerman 2 years ago -
I am needing a refund as my car is not compatible with your software.
— by Michelle Hone Garcia 2 years ago -
Dies not work on my car. Do not need to be charged for something i cant use.
— by Tanya Moore 2 years ago -
Hello I dawn loaded the KeyConnect app and it said it was compatible with u connect but apparently it’s not compatible with mine. Is there anyway I could get refund I can’t use the app at all I’m sorry. And thank you
— by Chris Mayberry 2 years ago -
I have been trying to cancel since i signed up. you. are unreachable. i want my account canceled and to be reimbursed in full
— by MICHELE D RICHTEL 2 years ago -
Refund this service is not compatible with my car
— by Jessica Searcy 2 years ago -
to set up my truck app sent me to mychevrolet and they want money to set up if i have to start a subscripton with them then why do i need keyconnect
— by autobody69@comcast.net 2 years ago -
I would like a full refund of my $20 immediately. My car is not compatible.
— by Rhyan Colding 2 years ago -
I was charged $75 , after I subscribe and my car wasn’t on the list . Can I please have a refund . I also didn’t know it cost $75 that’s ridiculous
— by Tamara reeves 2 years ago -
My Acura is not compatible on this app. Please refund the $69.99
— by Donna Burgess 2 years ago -
Is there one customer that has not complained about your guys’ service. This is the biggest waste of money and a scam. Please refund my payment to its original
— by Andy 2 years ago -
my car is unfortunately not in your system, i would like a refund
— by john 2 years ago -
I signed up for key connect a couple of days ago and didnt realize I signed up for the wrong App for my new car. I typed in blue link and your app came up but unfortunately I can not use or need this App. I just figured out how to get in contact with you Ive been trying ever since I signed up to delete and get a refund can you please help me.
— by gigi goldstein 2 years ago -
I want to cancel key connect. It was done in error. I have contacted American Express and told them I wanted to cancel. I have been trying to get this cancelled right after the charge was done. It has been impossible to contact kent connect. Lynn Bell
— by Lynn Bell 2 years ago -
I suscribed by mistake as I was trying to get the app to work… I cancelled within 30min after finding that the app doesn’t work and Lexus informing me they don’t know anything about it. After a few hours my card was charged $77. I need a refund
— by Carmella Jackson 2 years ago -
I entered my vin number for my 2020 Toyota Tacoma and this vehicle is not compatible with your app. I am requesting a refund and cancellation of my subscription Thank You
— by Eric Chambers 2 years ago -
Cancel subscription asap
— by Sagina Mackeroy 2 years ago -
Please cancel my account. And refund my money. Not what I thought this was.
— by April Pelch 2 years ago -
Dear Keyconnect,
I just bought this app today 02/18/2022, for a full calendar year for 76 dollars but been told that my car is incompatible. I need a full refund. Please advise.
Thanks.
Francois— by Ifossa F 2 years ago -
I can not find a way to cancel a subscription for a vehicle that is not comparable and can’t be used.
— by Carol Jackett 2 years ago
