Contact Guide Customer Service

Why should I report an Issue with Guide for Animal Crossing NL?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of jRustonApps B.V. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Alternatively, the option to press and hold on an item and then being able to choose multiple items to check off would also be an acceptable solution for much more convenience.Good for tracking when I can catch what I need for my encyclopedia, I don't find the villagers section to be of much use though.

2. Putting a check mark option in the list next to each name would remove the enter and exit inputs for every item page to reach the check mark, which are really tiring to your thumbs when mass-entering things, especially considering that the back button is in the bottom left of the screen, and the check mark is in the top right.

3. The only issue I've been having is the last couple of weeks on event days, I get the event notification repeatedly every second and I can't stop it without restarting my phone.

4. It just would really improve the app overall.It's a great app for checking off items in your catalog, but it would be a lot more convenient if it was possible to do it without having to enter the page of every individual item to do it.

5. Still, love this guide!I've had this app for many years, but at some point in the last few years, none of the photos load anymore.

6. I am going to have to add everything back by hand now and we're talking about 6 years worth of collecting.I love this app and I've been using it for years.

7. You have to click on each item, click a check (which btw gives no visual feedback in the UI), then click the back button on your phone UI and repeat for every item.

8. I love having the ability to just search am item to see if I have it or not or to look and see if any fish I need are available or when they are.

9. The app has a lot of great and useful content but the user experience is lacking.I love this app and have used it for a few years now.

10. The only negative i have and i would love for you to sort out would be that all the photos would upload of animals, bugs, fish, furniture etc.

11. The only problems I have are that photos never load for me - this has been consistent across two phones - and the inability to select whole categories of furniture at once.

1. Fix Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guide: Restarting the app will resolve most errors.
2. Update the Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Guide" » Open Guide for Animal Crossing NL » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guide » click "UPDATE".
3. Clear Guide for Animal Crossing NL app cache: Clearing cached data will force your app to retrieve the latest data directly from Guide servers.
   1. On Android, goto Settings » Apps » Select "Guide for Animal Crossing NL" » click Storage » click "Clear Cache".
4. Check Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guide might not work.
5. Uninstall and reinstall Guide. If nothing else has worked, completely uninstall Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guide not working

2. Fix Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guide may not be able to connect to the Internet when running in the background.