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Why should I report an Issue with Wehear - Audiobooks & Stories?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of STAR READING LIMITED to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Wehear Customer Insights
1. There should be a button on the reading page(where you see all the chapters); instead of waiting for the thing to pop up cause it usually doesn't.False Advertisement! As a new user, I was given access to a "free" book only it's not free and I still have to use my coins and bonus coins.
2. That's basically what it would amount to to get through one book with this app, given how that prices fluctuate between chapters.This app is great for authors who want to put their work out, however the the repetitive flowery descriptions are completely.
3. You can see the potential of these stories becoming great with better editing.The charge for different chapters is ridiculous.
4. Thus far, the pace at which the story is being read as well as the 10 second rewind button (in case of distractions) & the different character voices & the way they are portrayed has kept me listening.
5. That needs to be fix asap.I'm not one who usually likes to do the audio book thing, but the story that I started to read that lead me to this app was too interesting not to continue so I decided to give it a try.
6. The descriptions of the stories makes you listen to but it seems like some of the authors did not take the time to truly invest in the editing of their stories.
7. Some books need different audio.Interesting stories, some spice.
8. Also, feel like I should be reimbursed for paying for the coins, for simple fact that you lose anywhere from 40 seconds or less at the end of each chapter for whatever music is playing.
9. So far so good!UPDATE(2) I got a different phone and lost all the books I've already listened to and were in the process of listening to.
10. Just wished it wasn't so expensive to unlock chapters so I could finish a book.
11. And I think it would be cool if more audiobooks had a full cast, not just one narrator.Great stories.
Steps to Troubleshoot & Fix Wehear Issues
1. Fix Wehear Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Wehear: Restarting the app will resolve most errors.
- Update the Wehear App. Here is how:
- On Android goto PlayStore » Search for "Wehear" » Open Wehear - Audiobooks & Stories » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Wehear » click "UPDATE".
- Clear Wehear - Audiobooks & Stories app cache: Clearing cached data will force your app to retrieve the latest data directly from Wehear servers.
- On Android, goto Settings » Apps » Select "Wehear - Audiobooks & Stories" » click Storage » click "Clear Cache".
- Check Wehear app permissions. If any of these permissions required to use your device's features are disenabled, Wehear might not work.
- Uninstall and reinstall Wehear. If nothing else has worked, completely uninstall Wehear then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Wehear not working
2. Fix Wehear Server issues & Internet Connection
- Check network connection: An unstable Internet will make Wehear be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Wehear not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Wehear may not be able to connect to the Internet when running in the background.
Reported Issues
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I accidently purchased coins and would like a refund I also never recieved them and got 3 lots of them.
— by Penny 11 months ago -
I bought coins on your app. It declined my card but still took it out of the bank. Just trying to get confirmed that it didn’t go through on your end.
— by Lacey Campbell 11 months ago -
I accidentally used all my coins to suto unlock a lot of chapters I didn't mean to I wasn't ready to use all them I had 1025 coins and now I have 3 ..idk if u Believe me but if u can help me thanks in advance
— by Margaret Brevelle 11 months ago -
Y account won’t let me buy no more coins it said to contact you
— by Catherine 1 year ago -
My daughter was logged out of her account, which she did not do. She had to sign back in which told her the account was invalid. She closes the app and tries signing in again and it told her that “not syncing “ once she got logged in all her History, saved books in Library, recent history and gems were gone. How can she recover the account? She has spent a lot of money for gems to unlock chapters and has an eye sight and hearing impairment. This was her only outlet! Please, can you help?
Thank you, Regina— by Regina 1 year ago -
I saw a add for a story but didnt have a title and when I clicked on the link it just opened the app and didnt got to the story like normal is the a way of finding the story another way
— by Vicki 1 year ago -
The last time I re upped my bonuses I was charged 21.49 I only ever choose 4.99 option I am wanting a refund because that was not me on the app and never would have happened it was without my knowledge or approval
— by Brenda M Horsley 1 year ago -
To whom it may concern,
I just made a 19.99 purchase in the store for more coins however the coins are not showing up on my account but the money has been taken out of my bank account. Any help would be greatly appreciated.
Thank you,
Allison— by Allison Carson 1 year ago -
I purchased 19.99 for coin and bonus on the July 7th. And I didn't not receive my coins. I have proof the money was token out my account and sent to wehear but my coins never generated.
— by Kayla 1 year ago -
I bought 1500 coins and everytime I click to open a chapter it says, I have to buy more coins
— by Anitra N DuBose 1 year ago -
We don't remember my email.
— by Amanda Alves 1 year ago -
How transfer my Wehear Audiobooks from gallaxy to iPhone ?
— by Amanda Alves 1 year ago -
How do I combine my 3 devices to access my purchased coins
— by Rhonda M Jackson 1 year ago -
I can no longer read my books it stopped working I have had this app for awhile now please help me fix it I love this app and the books I've been reading
— by Samantha Childers-Lackey 1 year ago -
I have been listening to Wehear for over a year and I notice that when you are given 30minutes of audio you only get about ten to fifteen minutes worth. I am being cheated and need for this to be addressed
— by Patricia James 1 year ago -
I just paid $12 for 1200 coins and it logged me out now I can’t get to any of my coins and all of my books that I was reading are completely gone because I was not logged in at the time or something. I want my coins back at the very least, or my money back.
— by Hayley Juliar 1 year ago -
I just paid $12 for 1200 coins and it logged me out now I can’t get to any of my coins and all of my books that I was reading are completely gone because I was not logged in at the time or something. I want my coins back at the very least, or my money back.
— by Hayley Juliar 1 year ago -
I was charged 9x for coins yet I don't have any. Can you PLEASE fix this so I can enjoy uour day today. And thank you for fixing my accounts
— by Jacquline Litchfield 1 year ago -
I was charged twice for coins I only received once.
— by Carolyn Bittner 1 year ago -
I was able to listen to a book and it would automatically jump to the next chapter. Now after each chapter the book stop and I have to open my phone to make the hit forward to get it to jump. How can I fix this? Thank you for your time.
— by Cheryl Waldrep 1 year ago -
I was able to listen to a book and it would automatically jump to the next chapter. Now after each chapter the book stop and I have to open my phone to make the hit forward to get it to jump. How can I fix this? Thank you for your time.
— by Cheryl Waldrep 1 year ago -
I brought coins had to uninstall and reinstall the app now it do not show my coins I brought
— by Seaira Kersey 1 year ago -
A text type box appeared when I went in to wehear to listen to one of my stories. It wants my birthday so that it can give me better selections. But it won't let me do that, and it goes right into the done page. It will not go away so that I can start hearing one of my stories. What can I do? Can you fix it, or get rid of it?
— by Sherrie Baker 2 years ago -
I'm interested in subscribing to be able to listen for like a year 6 months 3 months where I'm not having to pay per coin. Do you guys offer that?
— by Christina A Cooper 2 years ago -
There are a lot of steamy afro centric books with black character written by amazing authors not reflected on wehear.
— by Shevan Lawrence 2 years ago -
The app on my phone is malfunctioning. The rewards box is telling me i have a reward but i go to check and i dont have any.
— by Cera 2 years ago -
I was given a free book " prince regeant" just for clicking your youtube add and joining. But I was forced to use bonus points to just continue reading and then I had to buy coins and use them. Isn't the book free? I would like the coins I was forced to use and apply them to a new book if possible. Thanks for helping.
— by Juana Holder 2 years ago -
HAD TO RESET MY PHONE AND LOST ALL THE POINTS I PURCHASED THRU GOOGLE PLAY, 69.99 FOR 7000 + 7000 HOW CAN I RECOVER IT?
— by JEANNE M BECKMAN 2 years ago -
The narrator named Jacob Vulfs is part of your company and lost contact with one of your employees named Amanda Martin. Please inform her that I've been trying to reach her and have been unsuccessful in his attempts.
— by Jacob Vulfs 2 years ago -
Why do some of your books say free book and then you still have to pay for the chapters I mean come on you pay $10 for damn butt cause your chapter is so expensive I mean I can go to Barnes & Noble buy book cheaper come on
— by Amy Potts 2 years ago -
I payed 5.99 for the buy one get one and it charged me $8.63 and I didn’t get my coins
— by Katie Epps 2 years ago -
I like to listen to the books as I am reading and usually it's not so bad that I want to combine. However, I was reading one this past week, and oh my goodness! I wanted to rip my eyes out. Audio books are wonderful, but hopefully they never fully replace actual reading and writing. You see it's an art form. Three books that are horribly edited are _God of War:Pinnacle_, _MY Mysterious Husband_, _Alpha David's Abused Mate_. You find a good plot, and the spelling and grammatical errors are nauseating. Therefore, I would love to have a chance to edit some of these books before more minds are turned to mush. I'm not perfect, but I'm close! 😉
— by Billie M. Beard 2 years ago
