Contact OneBusAway Customer Service

Why should I report an Issue with OneBusAway?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OneBusAway to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find nearby stops on a map, choose from a list of favorite stops, add shortcuts to your phone's home screen, and set reminders for frequently used trips. - Like hacking things?

2. Please tap on the arrival time and select "Report problem with trip" to tell them what went wrong.

3. Real-time arrival information comes from your local transit agency.

4. Or, reach them via email by tapping "Menu->Help->Contact Us". - Problems with the app itself (e. g. , crashes)?

5. OneBusAway is open-source! - Problems with arrival times?

6. Please submit a crash report if prompted, or email us via android-app@onebusaway. org. - Want a sneak-peak at new versions? - Want to know why we request certain device permissions?

1. Would be nice if when viewing the schedule of a stop at a time when there is no service to have an option to autoload the first trip data instead of displaying "No arrivals for the next X hour(s)." Don't need to know when a bus won't be there, and some stops require a lot of tapping on the "Load more arrivals" button to display the first trips for the next service day.This has been a great app in the past but it's no longer accurate.

2. Some smaller issues are, if you hit see trip details and then go back, you're taken back all the way to the general map, and there is no real time map option for specific busesThe app has some great features like showing route maps and a list of all routes at a particular bus stop, but it's accuracy for arrival times is inconsistent and unreliable.

3. Not sure if something changed in the system and the route maps and being able to check which routes go to a stop is great, but the actual bus arrivals are wholy unreliable.Constantly inaccurate bus predictions.

4. Busses show up that the app doesn't know about and it's frequently wrong by more than five minutes about bus times when it does know about them.

5. I don't know what the hell happened, but now it shows buses arriving in 5 minutes that will be 3 minutes past 2 minutes later when you get to the stop.

6. As an avid user and big proponent among fellow transit riders I have become frustrated and disappointed and after 6 months of errors have decided to abandon the application altogether.

7. It'll alternate between showing "on time" and "delayed", yet when I check other transit apps, the bus has already passed.

8. Unfortunately I don't know of a more accurate way of determining King County Metro's actual arrival timesSolid app but could use a few improvements.

9. It works great for a couple of months and then... All the data drops off.

10. It's safe to assume that this app is off by 10 minutes either way if you must use it.App constantly gets routes/times wrong.

11. I have taken screenshots of the errors that range from inaccurate or missing routes/busses and forwarded them to customer service.

1. Fix OneBusAway Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OneBusAway: Restarting the app will resolve most errors.
2. Update the OneBusAway App. Here is how:
   1. On Android goto PlayStore » Search for "OneBusAway" » Open OneBusAway » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneBusAway » click "UPDATE".
3. Clear OneBusAway app cache: Clearing cached data will force your app to retrieve the latest data directly from OneBusAway servers.
   1. On Android, goto Settings » Apps » Select "OneBusAway" » click Storage » click "Clear Cache".
4. Check OneBusAway app permissions. If any of these permissions required to use your device's features are disenabled, OneBusAway might not work.
5. Uninstall and reinstall OneBusAway. If nothing else has worked, completely uninstall OneBusAway then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OneBusAway not working

2. Fix OneBusAway Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OneBusAway be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OneBusAway not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OneBusAway may not be able to connect to the Internet when running in the background.