Contact JCPenney Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. The app and the online shopping experience had something to do with it along with the great prices.Oh its fairly easy to find an item and make a purchase.

2. I wish the website did not take you directly to the app.Great app, love the ability to make changes to an item in checkout.

3. Otherwise great appI've found that store sale prices are sometimes less than online so sometimes it's worth making the trip when I'm buying a lot.

4. I hope the developer fixes the issues ASAP, but until then I'm shopping with another online retailer.

5. This app would be superb if these issues were fixed! It's clean, easy to navigate, and otherwise smooth.Love this app! It is so easy to use and save the most money possible.

6. When the item isn't available in-store after all, don't cancel item all together! Ship it! I could have a shipment coming already, and they still don't offer.

7. Even after loading pages at dial-up speed, it won't open the correct item that was clicked.

8. I've used the app often and don't run into any problems.I love shopping online.

9. You have to search for that item if you want to purchase it a second time.

10. It always shows "in transit" but nothing more AND it gives me my point total but not a history where I can view all my points transactions and make sure it's correct.

11. I love having access to my points and credit card account in one place! I like how I can also easily view the weekly ads and coupons for deals.

1. Fix JCPenney Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JCPenney: Restarting the app will resolve most errors.
2. Update the JCPenney App. Here is how:
   1. On Android goto PlayStore » Search for "JCPenney" » Open JCPenney – Shopping & Deals » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JCPenney » click "UPDATE".
3. Clear JCPenney – Shopping & Deals app cache: Clearing cached data will force your app to retrieve the latest data directly from JCPenney servers.
   1. On Android, goto Settings » Apps » Select "JCPenney – Shopping & Deals" » click Storage » click "Clear Cache".
4. Check JCPenney app permissions. If any of these permissions required to use your device's features are disenabled, JCPenney might not work.
5. Uninstall and reinstall JCPenney. If nothing else has worked, completely uninstall JCPenney then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JCPenney not working

2. Fix JCPenney Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JCPenney be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JCPenney not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JCPenney may not be able to connect to the Internet when running in the background.