Published by Optix Pakistan Private Limited

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Why should I report an Issue with Xtream TV?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Optix Pakistan Private Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Xtream TV

1. There is a "Selection Zone" in the enhanced Xtream Tv App, providing real time news updates and entertainment news as well as latest movies and dramas.

2. Xtream Tv is an online platform exclusively for Optix customers, which provide live channels, catch-up, and Video-on-Demand (VOD) services.

3. A wide range of premium entertainment content can be watched by using Xtream TV App.

4. Download Xtream TV App now!

5. Enjoy an extraordinary TV experience anytime.

6. Note: Xtream TV app requires Optix Internet connection with Live TV and VOD Subscription.

Xtream TV Customer Insights

1. I'm getting 12mbps at 20mbps package! We're not the usual youtube Netflix kind of users who rely on the Speedtest, our work is totally on internet so we know very well when this 3rd class service is not working! Our bad luck that in our area only this 3rd class internet providers are available, the day when Nayatel or Netflix comes, I'm gonna avail their services & on the very same day gonna cancel my services from Pigshit OptixAlways asks for user name and password when signing in every single time.

2. Awful app.The app is great but u should add more movies as fast as possible because a lot of good movies like spider Man 1,2 or 3 aren't there not even the amazing spider Man is there and there is only spider Man far from home and spider Man into the spider verse so just add them as fast as u can otherwise I have no problem it's great and by the way I am talking about the video clubNo support with Google Chromecast, can't cast in the TV, behaves irregularly, can't login into 2 devices at a time, needs all out update, otherwise 1 starNeed much improvements.

3. It's a very good experience 😊 👌 to have seamless iptv and 20 mbps broadband connection.Very Good, simple interface, no confusing options.

4. However, casting option to chrome cast or other devices is missing and should be present.Very very poor service! No constant speed, the net is always down.

5. On top of that the channel your watching becomes unavailable after 5 minutes of watch time unless you reset the app.

6. Which is very annoying and impractical.Optix is excellent streaming provider if you have patience to afford for installation.

7. They took many weeks to install their service but once it is installed they provide best streaming.

8. But it Requires long username password every time.

9. More features should be added.Good facility.

10. it is a good app with relevant content.

11. Add options to choose the video quality.

Steps to Troubleshoot & Fix Xtream TV Issues

1. Fix Xtream TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Xtream TV: Restarting the app will resolve most errors.
  2. Update the Xtream TV App. Here is how:
    1. On Android goto PlayStore » Search for "Xtream TV" » Open Xtream TV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xtream TV » click "UPDATE".
  3. Clear Xtream TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Xtream TV servers.
    1. On Android, goto Settings » Apps » Select "Xtream TV" » click Storage » click "Clear Cache".
  4. Check Xtream TV app permissions. If any of these permissions required to use your device's features are disenabled, Xtream TV might not work.
  5. Uninstall and reinstall Xtream TV. If nothing else has worked, completely uninstall Xtream TV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Xtream TV not working


2. Fix Xtream TV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Xtream TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Xtream TV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Xtream TV may not be able to connect to the Internet when running in the background.

Reported Issues