Contact 凤凰新闻 Customer Service

Why should I report an Issue with 凤凰新闻?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 凤凰新媒体(www.ifeng.com) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Only able to launch in Wi-Fi environment.Can't open the appNo point.

2. Crashes after updating since 8 Aug.

1. Fix 凤凰新闻 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 凤凰新闻: Restarting the app will resolve most errors.
2. Update the 凤凰新闻 App. Here is how:
   1. On Android goto PlayStore » Search for "凤凰新闻" » Open 凤凰新闻 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 凤凰新闻 » click "UPDATE".
3. Clear 凤凰新闻 app cache: Clearing cached data will force your app to retrieve the latest data directly from 凤凰新闻 servers.
   1. On Android, goto Settings » Apps » Select "凤凰新闻" » click Storage » click "Clear Cache".
4. Check 凤凰新闻 app permissions. If any of these permissions required to use your device's features are disenabled, 凤凰新闻 might not work.
5. Uninstall and reinstall 凤凰新闻. If nothing else has worked, completely uninstall 凤凰新闻 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 凤凰新闻 not working

2. Fix 凤凰新闻 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 凤凰新闻 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 凤凰新闻 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 凤凰新闻 may not be able to connect to the Internet when running in the background.