Published by IRIS Team on Aug 5, 2024

Report an issue with iris Dating.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with iris Dating: Find Love with AI?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IRIS Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact iris Dating: Find Love with AI image 1 contact iris Dating: Find Love with AI image 2

iris Dating Customer Insights

1. It really feels like this makes everything so much slower.I'm a few months into using this app and the "AI" is awful, it never learns for one thing and the other issue is that when I select matches by distance I either get profiles from the opposite end of the country or on the other end of the world.

2. So far horribly unimpressed and the only good thing I can say is the monthly price is reasonable...for now.Only suggests people in totally different states... I finally gave in and liked someone it suggested and got a message saying "oops! It looks like they are too far away!" Like I did it intentionally.

3. Way more needs to be added to the app to make it decent.I've been using Iris for 6 months up to level 123, each level is 100 swipes.

4. Sorted through roughly 1,900+ matches... and maybe a dozen or so were in the US?! Distance filter only works for the discovery tab, which is empty 99% of the time.

5. It takes a LOT of input to help the AI narrow down your preferences, I'm level 12 and it's still giving me choices that are way off base.The app feel empty and kinda pointless.

6. Profiles aren't even English half the time.The app functionality is good but it suggests way too many international people.

7. The AI still doesn't learn my attraction, gives profiles I keep telling it to pass, and it throws more awful at me, never getting above 80% confidence.

8. On here you're just swiping right and left to increase your level (which I have no idea does and I'm currently at 17).App has been great in the past.

9. It is still as bad as level 1One suggestion I would make to the developers would be to have a 'super like' to indicate when a choice really makes you heart skip a beat.

10. In the classic dating sites you can quickly browse through a selection of choices that you had filtered and pick out who you found attractive within whatever distance you chose.

11. Now I'm at level πŸ’― and the trust has been stuck at 80% since I was at level 60.

Steps to Troubleshoot & Fix iris Dating Issues

1. Fix iris Dating Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iris Dating: Restarting the app will resolve most errors.
  2. Update the iris Dating App. Here is how:
    1. On Android goto PlayStore » Search for "iris Dating" » Open iris Dating: Find Love with AI » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iris Dating » click "UPDATE".
  3. Clear iris Dating: Find Love with AI app cache: Clearing cached data will force your app to retrieve the latest data directly from iris Dating servers.
    1. On Android, goto Settings » Apps » Select "iris Dating: Find Love with AI" » click Storage » click "Clear Cache".
  4. Check iris Dating app permissions. If any of these permissions required to use your device's features are disenabled, iris Dating might not work.
  5. Uninstall and reinstall iris Dating. If nothing else has worked, completely uninstall iris Dating then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iris Dating not working


2. Fix iris Dating Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iris Dating be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iris Dating not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iris Dating may not be able to connect to the Internet when running in the background.

Reported Issues