Published by Ibotta on Nov 12, 2024

contact Ibotta: Save & Earn Cash Back Chat with our AI-based Ibotta Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Ibotta?



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Why chat with our AI Ibotta Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Ibotta.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Gonna hang onto Ibotta just for some specific purchases.I pick a few offers, then get a message saying "wait a minute before selecting more offers." But really, I have to close the app, clear the cache, and find where I left off before I can get back to using it.

2. Any problem & it's off my phone for good.To start it was good but then after you are using it, you will activate the items and take a pic of the receipt but then, the items you activated suddenly disappear from you app and you will get notified that there are no rebates on the receipt.

3. If those two items were addressed, I would easily rate it five starsThe app is pretty user friendly, and I've never had real trouble redeeming offers.

4. I think it's all the pop ups (sometimes for offers that I've already clicked).Great concept, digital coupons, but it's annoying to use.

5. Also, most of the offers are for junk food, processed food, or super expensive healthy products.

6. So many offers have weird requirements regarding size, must buy 2 or 3, specific flavors, etc.

7. There are so many other apps out there where you can just scan your receipt but this you have to scan, select each item yourself, and also have to scan the item barcode.

8. Better check new offers immediately before shopping.The commercial on TV makes it look like you get cash back on Everything you buy, which isn't true.

9. So if you forget to add an offer or if they decide to uncheck your offer (which seems to happen often) you're out of luck.there is a lot of hunting for deals and clicking on them (before shopping).

10. The first one is having to manually select offers for in-store shopping.

11. A couple times when an offer didn't work, and I contacted customer support, they responded fairly quickly, and were super helpful.

Steps to Troubleshoot & Fix Ibotta Issues

1. Fix Ibotta Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ibotta: Restarting the app will resolve most errors.
  2. Update the Ibotta App. Here is how:
    1. On Android goto PlayStore » Search for "Ibotta" » Open Ibotta: Save & Earn Cash Back » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ibotta » click "UPDATE".
  3. Clear Ibotta: Save & Earn Cash Back app cache: Clearing cached data will force your app to retrieve the latest data directly from Ibotta servers.
    1. On Android, goto Settings » Apps » Select "Ibotta: Save & Earn Cash Back" » click Storage » click "Clear Cache".
  4. Check Ibotta app permissions. If any of these permissions required to use your device's features are disenabled, Ibotta might not work.
  5. Uninstall and reinstall Ibotta. If nothing else has worked, completely uninstall Ibotta then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ibotta not working


2. Fix Ibotta Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ibotta be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ibotta not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ibotta may not be able to connect to the Internet when running in the background.

Reported Issues

— 4 years ago by Tara Turner

Please delete my account and information. Penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover. Please delete.