Contact TrackAddict Customer Service

Why should I report an Issue with TrackAddict?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HP Tuners LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's quick and easy to get started, and HP Tuners has made most of this app's features available for free! • Works Almost Anywhere! • Optional Live Telemetry Streaming via Live. RaceRender. Always drive safely.

2. OBD functionality is optional, and would require a supported OBD-II interface device and a compatible OBD-II compliant vehicle. See website for details.

3. TrackAddict, by HP Tuners, transforms your Android™ device into a motorsports telemetry and video system.

4. See your lap times instantly, capture video and telemetry data, compare circuit laps side-by-side, impress your friends with video+data overlays, and more!

5. Devices which do not contain suitable GPS hardware may work when combined with a compatible external GPS device.

6. Features, capabilities, and pricing may differ between platforms and are subject to change at any time.

7. Use of Live Streaming feature is optional and requires a premium upgrade.

8. Features and capabilities can vary depending on your device and other circumstances.

9. Services are provided as-is, and are subject to change or discontinuation at any time.

10. Works on compatible GPS-enabled Android devices.

11. Intended for responsible use in a controlled motorsports environment. Use at your own risk.

1. i have to cross my fingers and pray that my clothes, leathers or sweat dont accidentally register a swipe on the screen and completely cancel out my track session while riding.

2. Customizable home screen: hide unnecessary record mode (if I'm at a track, I don't want to accidentally swiping to drag mode, or raw data collection...) 2.

3. Export PIP+Data from the phone, overlap the data of multiple laps, and sync external cameras correctly.Much better than Harry's Laptimer when it comes to the features and stability.

4. So people, like me, who accidentally record their session in raw data, can just convert those data into lap time instead of throwing that whole session away...Great app, Frustrating for motorcyclists.

5. My only gripe is that if I want to transfer only a single lap (video & data) from a session to RaceRender, it will transfer the whole session instead of the lap I wanted; it makes the transfer a long process.A couple suggestions for the team at HP Tuners.

6. That's fine for cars but its not unusual for motorcyclists to place their phone inside their leathers and pair it with an external gps and a gopro.

7. Also making it easier to scan & clear codes from the main screen would be a nice.This app looks better, is easier to use and better organized than Harry's lap timer.

8. If youre having trouble connecting BT/WiFi devices, put your phone into "Airplane Mode", close all apps, and re-open the app.

9. I originally thought it was restricted to race tracks only, however, if you swipe the home screen sideways, it has 4 or 5 different options including straight datalogging.

10. After a past update I had instances where the drag race option would continue to count up even after I passed the selected distance (1/8, 1/4 miles, etc..). It may have been resolved by now.

11. I initially bought another app for data logging but it stopped working with my external action camera.

1. Fix TrackAddict Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrackAddict: Restarting the app will resolve most errors.
2. Update the TrackAddict App. Here is how:
   1. On Android goto PlayStore » Search for "TrackAddict" » Open TrackAddict » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrackAddict » click "UPDATE".
3. Clear TrackAddict app cache: Clearing cached data will force your app to retrieve the latest data directly from TrackAddict servers.
   1. On Android, goto Settings » Apps » Select "TrackAddict" » click Storage » click "Clear Cache".
4. Check TrackAddict app permissions. If any of these permissions required to use your device's features are disenabled, TrackAddict might not work.
5. Uninstall and reinstall TrackAddict. If nothing else has worked, completely uninstall TrackAddict then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrackAddict not working

2. Fix TrackAddict Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrackAddict be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrackAddict not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrackAddict may not be able to connect to the Internet when running in the background.