Contact Honor Store Customer Service

Why should I report an Issue with Honor Store?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Honor Store to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Google it.Well the app is pretty good But I like to mention some things that could be improved 3 : The app does not feel like a Android app but it feels like it was stacked over Chrome browser because on navigating between menu it give the functionality like Chrome or any other browser .

2. 1: Under the offer section please change the colour of description text from blue to any other contrast colour like white etc , because the background is also blue and text appearing under the description is also blue so it does not feel good and comfortable while reading .

3. Swiping left or right doesn't switch the tabs from "download" -> installation ->installation-> feedback Overall a very simple app, not upto the level of HuaweiAll the tabs(Sale, Discount, Games, Offers, Mainsite) needs to be on bottom of the apps as it is more reachable to the user's fingers.

4. 2 : I think that Huawei club ap can also be integrated into this or do vice versa , because I don't feel good while keeping two apps which one app can do easily .As far the app opens up like a browser and is supported by chrome (as it seems).

5. First of all you should remove the search bar kind-a-thingy cause I've like pressed it quite a few times mistaking it that it would take me home and please change the loading screen from a browser like to a more app like change it to the logo or something these two give a more app like feeling.The app does not work as expected.

6. For instance I click on play now for the games or join us button in the app, there is no notification that I have been added or there is no loader no make the user understand that something is going on the background and the requested action is in progress.

7. Huawei has made EMUI so memory management aggressive that even if I padlock, allow run in background and omit from battery optimisation it still closes apps from recent apps anyway.

8. It looks like hihonor website is visited using browser doesn't get the feel of using an app 2.

9. But I would like to use the app like a online shopping application which is more convenient using on a mobile platform.I have used honor 8x for two years and going on with the third year.

10. Please add the search feature on every page because if user want to search anything they have to go to the Mainsite first and then able to do search task.

11. If it is shown for any reason, the user should be notified if there's some problem or he should be redirected to that particular page in a while with a loader.

1. Fix Honor Store Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Honor Store: Restarting the app will resolve most errors.
2. Update the Honor Store App. Here is how:
   1. On Android goto PlayStore » Search for "Honor Store" » Open Honor Store » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Honor Store » click "UPDATE".
3. Clear Honor Store app cache: Clearing cached data will force your app to retrieve the latest data directly from Honor Store servers.
   1. On Android, goto Settings » Apps » Select "Honor Store" » click Storage » click "Clear Cache".
4. Check Honor Store app permissions. If any of these permissions required to use your device's features are disenabled, Honor Store might not work.
5. Uninstall and reinstall Honor Store. If nothing else has worked, completely uninstall Honor Store then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Honor Store not working

2. Fix Honor Store Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Honor Store be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Honor Store not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Honor Store may not be able to connect to the Internet when running in the background.