Published by Houston Association of REALTORS® on Sep 5, 2024

contact Real Estate by HAR.com - Texas Chat with our AI-based Real Estate Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Real Estate?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Otherwise it shows most of the relevant info, pictures and map viewing is good, and the contact feature works well.The UI... the entire map decides to zoom out when you want to redraw your search area...every...time. The little window that pops up whenever you (usually accidentally) tap on a house is not dismissable with a simple swipe down, no, if you even so much as touch it, it takes you to another window unless you tap the small x or press your back button.

2. Not Denton, Dallas, El Paso, Harlingen,....when you have to constantly exclude homes under contract, and re-enter the city you are looking for a home in, the app gets irritating real fast.The app is fine for the most part, except I continually get notifications and when I click on them it takes me to my saved search and shows "no updates" and is empty.

3. After selecting a listing from map view, it brings you to the listing details, but when you hit the back button (to go back to the map view where you left off), instead of going to the exact place you were on the map (where you left off), it zooms way out over a huge portion of Texas or a completely different location.I came here to suggest fixing the readjusting zoom, but I see it's already been commented on several times.

4. Oh, and nearby search no longer zooms to my location even though permissions for location never changed.Glitchy (7/27/22) - ever since the rollout of the updated app, it has been very glitchy toggling between map view, list view, and listings.

5. Also can the "not interested" houses be a different color or tag or something?I don't understand why its so hard to go from a saved search to a new search! Quantum physics is easier than navigation on this app! **UPDATE** Developer responded and said please show us how this is an issue, send an email.

6. When you click on a home, then click on the image to view pictures it just takes you to another page with the hime info and the annoying banner with the agent info that takes up half the screen.

7. This is a huge problem for both the listing agent and those searching for a property.Save search feature is awful.

8. And if you try to edit the search filters at all it completely resets all of the other filters so the only one saved is the one you tried to change.

9. They do not care about how anyone feels about the app.Difficult app, at best! Does NOT retain placeholder when looking through favorites, takes you back to the beginning of your list.

10. When you click the location button it moves the map but doesn't actually show you the blue dot and where you are.

11. The other issue I have had is that the available homes listed reverts to every home in Texas.

Steps to Troubleshoot & Fix Real Estate Issues

1. Fix Real Estate Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Real Estate: Restarting the app will resolve most errors.
  2. Update the Real Estate App. Here is how:
    1. On Android goto PlayStore » Search for "Real Estate" » Open Real Estate by HAR.com - Texas » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Real Estate » click "UPDATE".
  3. Clear Real Estate by HAR.com - Texas app cache: Clearing cached data will force your app to retrieve the latest data directly from Real Estate servers.
    1. On Android, goto Settings » Apps » Select "Real Estate by HAR.com - Texas" » click Storage » click "Clear Cache".
  4. Check Real Estate app permissions. If any of these permissions required to use your device's features are disenabled, Real Estate might not work.
  5. Uninstall and reinstall Real Estate. If nothing else has worked, completely uninstall Real Estate then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Real Estate not working


2. Fix Real Estate Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Real Estate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Real Estate not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Real Estate may not be able to connect to the Internet when running in the background.

Reported Issues

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