Published by Sky Italia S.r.l.

contact Sky Guida TV Chat with our AI-based Sky Guida TV Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Sky Guida TV?



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Why chat with our AI Sky Guida TV Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Sky Guida TV.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. not a great service i mean...It's not loading!!!!!Dose not lodPerché qualcuno non licenzia il barbone che ha sviluppato il design di questa app? ma ti sembra che debba visualizzare i canali verticalmente anziché orizzontalmente? Mi chiedo chi ti ha assunto, incapace totale.

2. When I'm in the US and want to check my invoice or other things in my subscriptions the sky go app will not let me sign on because it says I'm out of whatever area it expects.

3. Most of my other Italian apps do and let me check there services bills and programs.since yesterday i'm trying to book a recordings.

4. Servizio italiano significa ormai servizio scadenteNom esiste una grglia come la programmazione on line.

5. There are people like me who live in multiple places so I don't understand why the app won't accept a log on from someone not in the area.

6. I am a subscriber to sky go Italia but I also live in the US.

7. from sky guida tv, from skygo and from website, too.

8. but it seems impossible.

9. nothing works.

Steps to Troubleshoot & Fix Sky Guida TV Issues

1. Fix Sky Guida TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sky Guida TV: Restarting the app will resolve most errors.
  2. Update the Sky Guida TV App. Here is how:
    1. On Android goto PlayStore » Search for "Sky Guida TV" » Open Sky Guida TV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sky Guida TV » click "UPDATE".
  3. Clear Sky Guida TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Sky Guida TV servers.
    1. On Android, goto Settings » Apps » Select "Sky Guida TV" » click Storage » click "Clear Cache".
  4. Check Sky Guida TV app permissions. If any of these permissions required to use your device's features are disenabled, Sky Guida TV might not work.
  5. Uninstall and reinstall Sky Guida TV. If nothing else has worked, completely uninstall Sky Guida TV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sky Guida TV not working


2. Fix Sky Guida TV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sky Guida TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sky Guida TV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sky Guida TV may not be able to connect to the Internet when running in the background.

Reported Issues

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