Published by Grindr LLC on Jul 23, 2024

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Why should I report an Issue with Grindr - Gay Dating & Chat?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Grindr LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Grindr Customer Insights

1. Also, the appcrashes.Greedy & lazy devs for sure.So they move Xtra features to Unlimited, basically removing any reason to pay unless you want to get squeezed for more money so you can keep what were basic features at one point.

2. "If it ain't broke, don't fix it." Messages no longer send, can't favorite, can't block, and it doesn't allow me to filter people.

3. Still have to close and open several times to get messages to fail, then retry to get it to sendIt was great until they updated the user interface.

4. And they want people to pay for this hot mess? It's no wonder the company doesn't have enough revenue to meet interest payments, even with forcing ad clicks.

5. When these issues are fixed I will rate it higher, until then, I pay for the service and can't even use it.Every bug is still there, and new ad delivery too! Now with the added benefits of randomly opening a web browser to force you to a web page.

6. No coordination between server side and client side, apparently no version control as updates reintroduce old errors and features, and certainly no testing is done.

7. I recently have seen auto play video ads in the banner of the messages that have audio that you CANNOT turn off or mute.

8. Edit: And now they block mock locations and don't have a feature for making your location less accurate.

9. They took a feature of my upgrade to XTra and put it on a higher tier.

10. It gets old having to restart the app when you are trying to reply to messages or having an ad pop up every 5 seconds.

11. Secondly, they are making more and more features locked behind a paywall.I didn't think it was possible, but the app got even worse.

Steps to Troubleshoot & Fix Grindr Issues

1. Fix Grindr Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Grindr: Restarting the app will resolve most errors.
  2. Update the Grindr App. Here is how:
    1. On Android goto PlayStore » Search for "Grindr" » Open Grindr - Gay Dating & Chat » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Grindr » click "UPDATE".
  3. Clear Grindr - Gay Dating & Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Grindr servers.
    1. On Android, goto Settings » Apps » Select "Grindr - Gay Dating & Chat" » click Storage » click "Clear Cache".
  4. Check Grindr app permissions. If any of these permissions required to use your device's features are disenabled, Grindr might not work.
  5. Uninstall and reinstall Grindr. If nothing else has worked, completely uninstall Grindr then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Grindr not working


2. Fix Grindr Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Grindr be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Grindr not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Grindr may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My account IM not working properly. Notification of IM works but open IM no message is found. Please help.

    — by Tessalina 1 year ago

  • I forgot to tell you the name of the scam site is martamong.com patio furniture etc

    — by John Freeze 2 years ago

  • You’re running ads for scams and im out of pocket. Are you going to reimburse me? Don’t you even check the ads you run for legitimacy? Where’s the warning about them ads that you run and we the customers are bombarded with?

    — by John Freeze 2 years ago

  • My app has crashed and I have no way of going in to back up my chats. I need it to be done before I have to delete the app so I don’t lose everything. The email attached is the same on my account.

    — by Danny Caron 2 years ago

  • My app has recently crashed and I cannot open it whatsoever. I need to be able to back up my chats before I delete the app and reinstall it. The email attached is the same one for the account. Fix my issue ASAP

    — by Danny Caron 2 years ago

  • Je vends des chems Tina coke ghb héroïne viagra lsd LCS keta beuh 3mmc 4mmc et autres produits Contacts par WhatsApp si intéressé 0755824987

    — by Marc 3 years ago

  • I subscribe to Grindr but I can enter in it. Before I had a free Grindr application and I had after some time problems.with it and couldn’t enter in it. I didn’t understand what was the problem and decide myself to subscribe to a not free version but it’s the same. What is the problem? Can you explain me ? If I can reach this site, I request the reimbursement of what I paid or I ask my juridical insurance to attack you . You’re really thieves. It’s quite impossible to reach you.
    Doctor Sylvain Garazi. Please answer to me by return of mail. Best regards

    — by Garazi 3 years ago

  • The phone im trying to use on grindr i bought second hand. I think there is after being a device ban on it. I cannot make a new account it just keeps coming up with the same account banned message. Is there some way to undo this? I would really like to try your app

    — by tommie19 3 years ago

  • hi, i had many unknown charges on my credit card by grindr in the past months, the last ones in january so anyone still use it. i ask for all the refunds and the permanent block of this fraudulent profile. if you want i can send you the bills

    — by Denis Lorusso 3 years ago

  • Please free grindr

    — by Martin Hartman 3 years ago

  • Čau

    — by Martin Hartman 3 years ago

  • I have the mini subscription for 0,99€/month. For a while I could see more profiles. Not sure about other benefits. Now I see, as before the subscription, very few profiles and am given the option to see 50 additional profiles watching an ad. Could you please be so kind and check my account. If all is correct could you please inform me about the benefits of my subscription. Thank you

    — by Markus Löffler 4 years ago

  • Suspended out of my account for no particular reason. Can't get ahold of nobody to explain and help my get back into my account. Can you help me????

    — by John Moody 4 years ago