Contact News 9 Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of News 9.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I dont like to watch the news alerts, because i mind data, etc.... but the links work... however, none of the headline, breaking news, article type links work.

2. And as for breaking news alerts they are pointless if the story can't be found on the app when you click on the alert.

3. seems the majority of alerts I click are videos.New app jumps around as I'm reading due to pop up's and ads loading making it difficult to read news.

4. I want weather and breaking news, but I get a zillion alerts that just don't matter to me.

5. Especially when a storm timeline is sent by an alert you can only know what the first couple of cities are and when you click on the alert it just shows the radar.

6. The notifications dont always take you to the proper story and also I can't read the whole notification.

7. This app DOES NOT KEEP YOU INFORMED!It is very annoying that when an alert is received that you can't read the full text.

8. Someone is going to die because of this appI downloaded the app last night before the storms because I trusy news 9.

9. I just get the home page, and can never find the story the alert was telling me about.

10. My power went out, so glad my phone started out charged! This app really drained my battery!!! I have had the same issue before, that and the fact that there are way too many ads is why I uninstalled before.

11. something has changed in the past 30 days, because it won't load the ESP Radar, and random other things.

1. Fix News 9 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart News 9: Restarting the app will resolve most errors.
2. Update the News 9 App. Here is how:
   1. On Android goto PlayStore » Search for "News 9" » Open News 9 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for News 9 » click "UPDATE".
3. Clear News 9 app cache: Clearing cached data will force your app to retrieve the latest data directly from News 9 servers.
   1. On Android, goto Settings » Apps » Select "News 9" » click Storage » click "Clear Cache".
4. Check News 9 app permissions. If any of these permissions required to use your device's features are disenabled, News 9 might not work.
5. Uninstall and reinstall News 9. If nothing else has worked, completely uninstall News 9 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing News 9 not working

2. Fix News 9 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make News 9 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to News 9 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, News 9 may not be able to connect to the Internet when running in the background.