Contact ZEE5 Customer Service

Why chat with our AI ZEE5 Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of ZEE5.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Indian apps just can't match YouTube, Tiktok..There's no savings option for video quality in perticular resolution setting.

2. 2) If you take a break while watching a video and plan to restart after sometime, it starts the movie right from beginning and not from where you paused last.

3. In the middle of watching TV shows, suddenly the video becomes blurry and stays that way even though the internet connection is fast.

4. With other apps, when you play video screen is always on during screening time.Way too many Ads, long, frequent & repeatative.

5. Cancelling the subscription after this month.1. Video quality always resets to auto after every episode 2.

6. Not yet updated each and every time we must select the video quality, it's very annoying.

7. Continue watching - doesn't show the real time shows I am watching.

8. After Ads end, video quality switches to lowest 240p quality and sometimes audio goes out of sync with video.

9. User has to skip back video playback to correct this audio sync problem.

10. 3) Screen goes off while watching movie as per display time settings of mobile.

11. At the end of the video, you can't skip the credits to move to next episode.

1. Fix ZEE5 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ZEE5: Restarting the app will resolve most errors.
2. Update the ZEE5 App. Here is how:
   1. On Android goto PlayStore » Search for "ZEE5" » Open ZEE5: Movies, TV Shows, Series » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ZEE5 » click "UPDATE".
3. Clear ZEE5: Movies, TV Shows, Series app cache: Clearing cached data will force your app to retrieve the latest data directly from ZEE5 servers.
   1. On Android, goto Settings » Apps » Select "ZEE5: Movies, TV Shows, Series" » click Storage » click "Clear Cache".
4. Check ZEE5 app permissions. If any of these permissions required to use your device's features are disenabled, ZEE5 might not work.
5. Uninstall and reinstall ZEE5. If nothing else has worked, completely uninstall ZEE5 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ZEE5 not working

2. Fix ZEE5 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ZEE5 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ZEE5 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ZEE5 may not be able to connect to the Internet when running in the background.