Published by Google LLC

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Cardboard Design Lab Customer Insights

1. As long as there are no annoying 360°vr ads in there... 😑I really had high hopes but then when I went on it, it showed two white blocks with a setting icon and I pressed it and I went to the app and then it told me my device isn't Compatible!!!! That really is a Bummer! And I have a VR set that told me to go to Cardboard! I think my Device is Compatible but whatever.Give this 2 star rating because google car what is meant for older android devices even though if it's compatible with any devices running android 4.4 it is not compatible with android 5.0 or up can you please fix thisHere we go again, Yes it works on Android 9 but not Android 10, Why exactly Google? A better version of Android, but not vr compatible? If you can, then let it be supported on android 10.

2. Needs a lot of work so it can run on non-flagship phones like the Apcatel TCL XL.Does not work on newer android devices with a gyroscope and the cardboard app installed.

3. ThanksIt says my version of android is too modern ?and to check for updates, but none found.

4. Can you helpThis app keeps on telling me that it is in an older version and that I check the update I think it probably has a problemBased pnly for flagship phones and not for others.

5. You must have Cardboard installed, but once you have that app you can access Cardboard Design from within it.

6. I was easily able to access the menu options without a headset and i was walked through basic calibrations of the program.

7. Im eager to dive into Foundation and Immersive modes fully, and report back on the overall quality of the platform.

8. Looks amazing so far and easy access.

9. I have a Samsung M12 so this is very surprising.

Steps to Troubleshoot & Fix Cardboard Design Lab Issues

1. Fix Cardboard Design Lab Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Cardboard Design Lab: Restarting the app will resolve most errors.
  2. Update the Cardboard Design Lab App. Here is how:
    1. On Android goto PlayStore » Search for "Cardboard Design Lab" » Open Cardboard Design Lab » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cardboard Design Lab » click "UPDATE".
  3. Clear Cardboard Design Lab app cache: Clearing cached data will force your app to retrieve the latest data directly from Cardboard Design Lab servers.
    1. On Android, goto Settings » Apps » Select "Cardboard Design Lab" » click Storage » click "Clear Cache".
  4. Check Cardboard Design Lab app permissions. If any of these permissions required to use your device's features are disenabled, Cardboard Design Lab might not work.
  5. Uninstall and reinstall Cardboard Design Lab. If nothing else has worked, completely uninstall Cardboard Design Lab then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Cardboard Design Lab not working

2. Fix Cardboard Design Lab Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Cardboard Design Lab be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Cardboard Design Lab not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Cardboard Design Lab may not be able to connect to the Internet when running in the background.

Reported Issues