Contact Sky Map Customer Service

Why should I report an Issue with Sky Map?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sky Map Devs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Map doesn't move/points in the wrong placeMake sure you haven't switched into manual mode.

2. The Map is jittery If you have a phone that lacks a gyro then some jitter is to be expected.

3. Can I help test the latest features? Sure!

4. No, but some functions (like entering your location manually) won't work without one.

5. Try adjusting the sensor speed and damping (in settings).

6. Originally developed as Google Sky Map, it has now been donated and open sourced.

7. Does your phone have a compass?

8. Are there any magnets or metal nearby that might interfere with the compass?

9. Try switching off "magnetic correction" (in settings) and see if that is more accurate.

10. In Android 6 the way permissions work has changed.

11. Sky Map is a hand-held planetarium for your Android device.

1. If you just want to find objects in the night sky, and don't need all the bells & whistles (& details) of a more powerful (and storage-hungry) astronomy app, you really can't go wrong with this 10MB wonder.

2. It appears to lack all of the following: (1) Objects of immediate interest that are kind of a low-bar for apps like this, such as comets, asteroids, satellites, and space stations.

3. The interface works well, but it is now wildly inaccurate, showing the position of the moon this morning, for example, some 135 degrees away from where it actually is in the sky, or the sun overhead when it is still below the horizon, despite manually correcting the date/time settings that were off by 7 hours somehow.

4. ///// Another issue is that it does not include any guidance of what each of the on/off icons are for (though most are easy to figure out by toggling on/off if you have some basic astro skills, you should NEED to have those skills).

5. Not some silly flip-your-phone-for-twenty-minutes-for-no-measurable-improvement method.Works perfect as long as your phone has the ability to be a compass.

6. my phone shows high accuracy and I have no issues with any other apps but everything is way off now.

7. I've had this issue for years across three phones, while other similar space apps work fine.

8. I hadn't even been able to test the accuracy of the app due to this, let alone, enjoy it.I really like the way Sky map is set up, the options are great, but I have a confusing issue (solved).

9. ///// It's pretty, but it's a very bare bones app that lacks features you'd find in most other apps (even the free ones).

10. (2) The ability to hone in on or filter explicitly for neat astronomical stuff like black holes, gamma ray bursts, pulsars, recent supernovas, etc.

11. As an example, Cassiopeia should be almost directly over head given where I live and the time of year, but the app reports it on the Northeastern horizon instead, even when I use search.used to be my favorite app bit for some reason recently the calibration is totally off.

1. Fix Sky Map Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sky Map: Restarting the app will resolve most errors.
2. Update the Sky Map App. Here is how:
   1. On Android goto PlayStore » Search for "Sky Map" » Open Sky Map » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sky Map » click "UPDATE".
3. Clear Sky Map app cache: Clearing cached data will force your app to retrieve the latest data directly from Sky Map servers.
   1. On Android, goto Settings » Apps » Select "Sky Map" » click Storage » click "Clear Cache".
4. Check Sky Map app permissions. If any of these permissions required to use your device's features are disenabled, Sky Map might not work.
5. Uninstall and reinstall Sky Map. If nothing else has worked, completely uninstall Sky Map then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sky Map not working

2. Fix Sky Map Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sky Map be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sky Map not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sky Map may not be able to connect to the Internet when running in the background.