Contact GoNoodle Customer Service

Why should I report an Issue with GoNoodle - Kids Videos?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GoNoodle to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Many of the videos seem like they benefit more from a larger screen and space to move, which is great, but I wish there were more controls, especially if the song is above their age.Casting doesn't work, option is available but doesn't work.

2. If it was upgraded with a smart veiw button i would give it the extra stars so the app can be used more instead of using utube.My son loved the leveling up part but it seems to not do this anymore unless you switch back to the old version and I cant even get the old version on this app.

3. Please fix.the background data used was unreal! I downloaded this last night, opened it for less than 5 minutes and by this morning it had used 39GB of data! the only reason i checked was because i got the text saying I've used over my gb allowance so i looked and this app was the #1 data sucker.

4. While casting there's no way to get off of a black screen without ending the video and no basic playback options such as play, pause, ff, rw, play next etc.

5. My child enjoys the videos and we dance and play but there's no way to control them at least while casting.

6. It's a great app for getting kids balanced, or just for having fun!It only plays the videos if you're connected to wifi.

7. You have to exit the screen and re-start if they like a video to repeat it.My son adores this app! We've used it since he was in preschool, and in second grade he still loves it.

8. The actual content is great, and an effective way to get young kids interested moving.If I could give it no stars I would.

9. i don't care how good the app is, it is not worth 39GB of data in less than 12 hours! absolutely ridiculous!Great...when it works.

10. I HATE giving negative reviews especially to product I love but this has been a very frustrating experience!!!!!! Please fix whatever it is you need to fix so my daughter and I can enjoy your app.

11. There's no pause/play/stop option and no bar telling you how long the video is or allowing you to slide back if the kids missed something.

1. Fix GoNoodle Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GoNoodle: Restarting the app will resolve most errors.
2. Update the GoNoodle App. Here is how:
   1. On Android goto PlayStore » Search for "GoNoodle" » Open GoNoodle - Kids Videos » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoNoodle » click "UPDATE".
3. Clear GoNoodle - Kids Videos app cache: Clearing cached data will force your app to retrieve the latest data directly from GoNoodle servers.
   1. On Android, goto Settings » Apps » Select "GoNoodle - Kids Videos" » click Storage » click "Clear Cache".
4. Check GoNoodle app permissions. If any of these permissions required to use your device's features are disenabled, GoNoodle might not work.
5. Uninstall and reinstall GoNoodle. If nothing else has worked, completely uninstall GoNoodle then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GoNoodle not working

2. Fix GoNoodle Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GoNoodle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GoNoodle not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GoNoodle may not be able to connect to the Internet when running in the background.