Contact Gogo Entertainment Customer Service

Why should I report an Issue with Gogo Entertainment?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gogo LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I can get to the videos and movies during the flight, but continually get a message saying that the movie can't be played due to not having a supported video player.

2. Also, I wish I had a feature like on YouTube where you can speed up or slow down the movie, and that it was easier to add subtitles and other languages.After over a week of email exchanges with the app developer, I had to do a factory reset on my phone in order to uninstall this.

3. So frustrating when all you want to do is relax on a flight and you can't, because you have to hold a big laptop to watch a movie instead of a tablet that is fairly new and used to work.This app simply never works.

4. unintuitive ui couldnt figure out how to change movies once I started one, dont remember any major prompts saying only 1 movie, half the sell was 220 available.

5. I consider this to be an immense security risk, and something that's far more expensive than access to bowlderized movies is worth.While it is nice to be able to use my own device instead of renting a digi player, the app is not easy to use.

6. I now don't watch movies I actually want to see or care about on flights because sometimes the skipped parts are crucial to the story and there's no going back and getting the dialogue.

7. other quirks were hard to make wide screen, youd have to turn your phone and press a button, but the botton only appears after you turn the phone, rather it just be a button or simply move with my phones rotation.

8. Plays movies but throughout the movie it'll randomly skip a few seconds of dialogue several times throughout.

9. Easy procedure and as soon as we were airborne, and the planes wifi was available, I turned the app on and started watching the free streaming movies.

10. Worked perfectly for almost 6 hrs in the air.App used to work on my device, but all of a sudden on a flight it said not compatible.

11. No option to play the content I wished to, no other way to start playback, just a message telling me that I had not done anything recently.

1. Fix Gogo Entertainment Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Gogo Entertainment: Restarting the app will resolve most errors.
2. Update the Gogo Entertainment App. Here is how:
   1. On Android goto PlayStore » Search for "Gogo Entertainment" » Open Gogo Entertainment » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gogo Entertainment » click "UPDATE".
3. Clear Gogo Entertainment app cache: Clearing cached data will force your app to retrieve the latest data directly from Gogo Entertainment servers.
   1. On Android, goto Settings » Apps » Select "Gogo Entertainment" » click Storage » click "Clear Cache".
4. Check Gogo Entertainment app permissions. If any of these permissions required to use your device's features are disenabled, Gogo Entertainment might not work.
5. Uninstall and reinstall Gogo Entertainment. If nothing else has worked, completely uninstall Gogo Entertainment then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Gogo Entertainment not working

2. Fix Gogo Entertainment Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Gogo Entertainment be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Gogo Entertainment not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Gogo Entertainment may not be able to connect to the Internet when running in the background.