AppContacterPublished by Gibson Electric Membership Corporation on May 8, 2024
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Steps to Troubleshoot & Fix Gibson Connect Issues
1. Fix Gibson Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Gibson Connect: Restarting the app will resolve most errors.
- Update the Gibson Connect App. Here is how:
- On Android goto PlayStore » Search for "Gibson Connect" » Open Gibson Connect » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Gibson Connect » click "UPDATE".
- Clear Gibson Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Gibson Connect servers.
- On Android, goto Settings » Apps » Select "Gibson Connect" » click Storage » click "Clear Cache".
- Check Gibson Connect app permissions. If any of these permissions required to use your device's features are disenabled, Gibson Connect might not work.
- Uninstall and reinstall Gibson Connect. If nothing else has worked, completely uninstall Gibson Connect then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Gibson Connect not working
2. Fix Gibson Connect Server issues & Internet Connection
- Check network connection: An unstable Internet will make Gibson Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Gibson Connect not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Gibson Connect may not be able to connect to the Internet when running in the background.
Reported Issues
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