Contact GCDroid Customer Service

Why should I report an Issue with GCDroid - Geocaching?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GCDroid to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app is worth every penny, and this from one who watches her pennies!I have been caching for years and having tried many apps over the years recently came across GCDroid after testing trial version for a while I am more than impressed and decided to buy it.

2. I've cached for 18 years, and I'm usually using a gpsr but this is now my app of choice for browsing, spontaneous caching and offline database management.Pretty good! Dev responded quickly to an issue I had, greatly appreciated.

3. As the first contact with this app, it has been negative and certainly not an inducement to purchase it......I like: clear satellite maps, displays wapoints, reasonably accurate, cache description pages include my personal notes.

4. Ways to improve: make the maps truly offline as some other apps do, include an owners manual.

5. Also, like others, does not need the permissions access it wants.Great product and super support! The off line databases make it possible to make your own collections of caches, for instance after selecting with GSAK.

6. I would like to use the offline maps together with other apps.

7. Easily see friends' logs, better management of offline databases (including a much better implementation of dropbox integration), AL icons etc etc.

8. Because of the lack of reliable offline maps, app may have limited value on a trip unless one has wi-fi, but could be valuable around home.

9. I don't like: if the mobile doesn't have data, caches & maps must be opened at home to read maps in the field.

10. Not user friendly, upload on logs and finds unstable, does not upload /update Geocaching automatically.

11. Great for offline caching, especially with offline map feature where all your caching can be done from the map screen.

1. Fix GCDroid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GCDroid: Restarting the app will resolve most errors.
2. Update the GCDroid App. Here is how:
   1. On Android goto PlayStore » Search for "GCDroid" » Open GCDroid - Geocaching » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GCDroid » click "UPDATE".
3. Clear GCDroid - Geocaching app cache: Clearing cached data will force your app to retrieve the latest data directly from GCDroid servers.
   1. On Android, goto Settings » Apps » Select "GCDroid - Geocaching" » click Storage » click "Clear Cache".
4. Check GCDroid app permissions. If any of these permissions required to use your device's features are disenabled, GCDroid might not work.
5. Uninstall and reinstall GCDroid. If nothing else has worked, completely uninstall GCDroid then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GCDroid not working

2. Fix GCDroid Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GCDroid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GCDroid not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GCDroid may not be able to connect to the Internet when running in the background.