Contact MyFord Customer Service

Why should I report an Issue with MyFord Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ford Motor Co. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Why also do you have to update the vehicle before you can lock or remote start?When it works it's pretty neat, but every time I open the app after it's been closed a few hours, it tells me that mobile data is off, and that I should turn off Airplane mode (which isn't on).

2. I thought that was one of the core functionalities.I like the interface update (12/2019) for the most part but Go time management lost the ability to delete go times (I have to go to the Web MyFord Mobile or in the car) and, more bothersome, the trip planner no longer finds any addresses except businesses in its database.

3. Something that is meant to make your driving and update experience easier should at least work and be able to find you car, when the Ford Pass app finds it no problem.

4. The web site doesn't have the planner.This app completely shut my phone Bluetooth connection to my Ford sync 3 to where it wouldn't even register my phone as a possible Bluetooth device to connect to.

5. And to repeat what another user commented on, it definitely takes WAY TOO LONG to connect and update.I've had a great experience with app for a 2017 Fusion Energi for past 4 months.

6. I'm pretty sure I've got signal, the 4G thing shows 4 bars, and there's a repeater in my building.This app used to be great, but over the pat few months, it has stopped connecting, it refuses to update itself when you open the app.

7. The onboard display shows things like 100% braking and 99 driving but the data on the app will show the drive as 0 and 99, and often not even show your trip no matter long or short.

8. So I cannot remote start, cannot change or delete my go times and that is including doing it in the car via the sync system.

9. I couldn't sync it for a whole 48 hours before I called MetroPCS and asked them if there was something wrong with my signal or anything remotely close that they could walk you through to fix it.

10. If it does work, it takes forever to do anything.I'm using it with a 2015 C-Max Energi.

11. I was very disappointed in this app, as it was a big factor in my choosing the 2018 ford fusion energi.

1. Fix MyFord Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyFord: Restarting the app will resolve most errors.
2. Update the MyFord App. Here is how:
   1. On Android goto PlayStore » Search for "MyFord" » Open MyFord Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyFord » click "UPDATE".
3. Clear MyFord Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from MyFord servers.
   1. On Android, goto Settings » Apps » Select "MyFord Mobile" » click Storage » click "Clear Cache".
4. Check MyFord app permissions. If any of these permissions required to use your device's features are disenabled, MyFord might not work.
5. Uninstall and reinstall MyFord. If nothing else has worked, completely uninstall MyFord then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyFord not working

2. Fix MyFord Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyFord be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyFord not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyFord may not be able to connect to the Internet when running in the background.