Contact Florida Lottery Customer Service

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1. If the check your ticket tab works, and you can actually scan a ticket (vrs it reverting back to the home page) it takes up to a minVery buggy.

2. Scan to check ticket doesn't work anymore.

3. The option to scan your ticket is unreliable (had a winning $10 ticket that scanned as "$0"), and the latest update won't load.Every update makes the app worse.

4. When the app works, it's great! I love the different random number generators and the convenience of checking my ticket numbers instead of having to go to a store.

5. No matter how many times they update it, it still freezes, hardly ever works, these guys are incompetent which is strange because most of the state agencies here in Florida are great.

6. Very sad because the software engineers get paid 6 figures and the app seems simple and doesn't workAll I want to do is use it to check my tickets and it can barely even do that.

7. So frustrating!! I'd give ZERO stars if I could... 🤬Is it just me, or every time there's an update, anyone with a newer phone has the app, updates, or re-downloads it & it's garbage.

8. What is the use of the app if you have to go to wherever you but your lottery stuff to check results & other things the app is supposed to make easier to do.5/18/23 update: at some point it started working for a day but has since continued to stop loading.

9. If I can get to the scan ticket screen, it will probably fail ("can't verify barcode").

10. Tried to check the promotion today to see if the winners were posted, and the screen never responded, a common issue now.

11. I've uninstalled and reinstalled it, but it still doesn't work, which is frustrating.This app sucks.

1. Fix Florida Lottery Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Florida Lottery: Restarting the app will resolve most errors.
2. Update the Florida Lottery App. Here is how:
   1. On Android goto PlayStore » Search for "Florida Lottery" » Open Florida Lottery » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Florida Lottery » click "UPDATE".
3. Clear Florida Lottery app cache: Clearing cached data will force your app to retrieve the latest data directly from Florida Lottery servers.
   1. On Android, goto Settings » Apps » Select "Florida Lottery" » click Storage » click "Clear Cache".
4. Check Florida Lottery app permissions. If any of these permissions required to use your device's features are disenabled, Florida Lottery might not work.
5. Uninstall and reinstall Florida Lottery. If nothing else has worked, completely uninstall Florida Lottery then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Florida Lottery not working

2. Fix Florida Lottery Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Florida Lottery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Florida Lottery not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Florida Lottery may not be able to connect to the Internet when running in the background.