Published by Family Dollar Stores on Dec 4, 2024

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Why should I report an Issue with Family Dollar?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Family Dollar Stores to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Family Dollar

1. Enjoy saving up to $500 a week with Smart Coupons, personalized content and offers, easy coupon clipping, tracking your savings, and more.

2. We offer special savings for coupon events and occasions throughout the year, so make sure you check your app regularly for hot offers, seasonal savings, and personalized coupons! Ready to get started?

3. With one-click clipping directly from our ads, special coupon events, personalized offers, and more, each week brings new ways to spend less and save more on your favorite brands and everyday essentials.

4. In addition to more ways to shop and save, the new Family Dollar app offers you a tailored experience with products and offers personalized for you.

5. Using the barcode scanner in your app, you can scan product barcodes to check for coupons on the items you’re interested in.

6. The Family Dollar app offers you more ways to shop smarter and save more than ever before.

7. With a basket in one hand and the app in the other, it’s easy to scan, clip, and save on every shopping trip.

8. New deals and hot offers await you at every week, season, and occasion—the possibilities to save are endless!

9. Ready to cash in your clipped coupons for savings?

10. Did you know you can save up to $500 every week with Smart Coupons?

11. All it takes is clipping coupons and redeeming in store!

Family Dollar Customer Insights

1. This is ridiculous! Please fix!The app would be great if you didn't have to clip coupons and then individually add AGAIN to be used at the register! Who thought that extra step when you are trying to move quickly at the check out would be good?? It's a nuisance, if I clip the coupons, it's obvious I want to use them! Get some pointers from Target cartwheel app and re-design this app to be simple & easy to use please.I love this app and I would have given it five stars but when I am in the store and I want to scan an item to see if it matches a digital coupon it does not scan.

2. It's easy to see the sales, clip your coupons and you can easily scan an items barcode within the app if you want to make sure it's the same item covered by the coupon.

3. I only recommend because u want everyone to save as much as possible.I love this app but here lately everytime I scan an item to see if it's a qualified item for my coupon, I get an error message saying "Something went wrong on our end, please check back later".

4. I just pray when the cashier hits total lol...hope they fix this soon!When trying to scan products to see if they qualify for the coupons it always has an error message and wont scan the products.

5. So if that one thing could be fixed it would be a perfect app.Love the convenience of being able to clip coupons on phone, but could be more user friendly.

6. I do have one suggestion tho : when clipping coupons if you (accidentally usually) hit the icon and it sends you to the more info part and you clip coupon or just kit back it sends to all the way back to the coupon list beginning.

7. Cashier scans your bar code on your phone and coupons you've clipped to your account are applied to your total.

8. You can only search by brand, not keyword or item - and there's no way to delete the coupons out of your clipped coupons if they're added by accident.

9. I would've given it five stars but I subtracted one due to the one thing I don't like: the fact that the app goes all the way back to the first items on the page after clicking on the 'more info' button.

10. The app also sometimes gets stuck and when you try to scroll, it confuses the scroll with a link & just ends up adding more coupons into your accountThis updated app is much better than the previous version.

11. It's so frustrating, especially when I'm trying to coupon shop and I can't tell if my coupon will work on a certain item or not.

Steps to Troubleshoot & Fix Family Dollar Issues

1. Fix Family Dollar Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Family Dollar: Restarting the app will resolve most errors.
  2. Update the Family Dollar App. Here is how:
    1. On Android goto PlayStore » Search for "Family Dollar" » Open Family Dollar » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Dollar » click "UPDATE".
  3. Clear Family Dollar app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Dollar servers.
    1. On Android, goto Settings » Apps » Select "Family Dollar" » click Storage » click "Clear Cache".
  4. Check Family Dollar app permissions. If any of these permissions required to use your device's features are disenabled, Family Dollar might not work.
  5. Uninstall and reinstall Family Dollar. If nothing else has worked, completely uninstall Family Dollar then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Family Dollar not working


2. Fix Family Dollar Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Family Dollar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Family Dollar not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Family Dollar may not be able to connect to the Internet when running in the background.

Reported Issues