Contact ESET Parental Control Customer Service

Why should I report an Issue with ESET Parental Control?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ESET to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The UI is decent but I have to restart my son's phone for any changes to take effect, though, to be fair it is hard to find an app like this that does work well because they typically start off with a pathetic 3 day trial period that doesn't allow you to really see that it works.

2. This app has worked pretty well, however it consistently has trouble locating my child's device when other apps such as find my phone can locate it in seconds.

3. Overall the setup was easy and simple, and good way to monitor the device.This app has been so useful for monitoring my teens apps and phone usage.

4. They still have difficulty with self-control with phone use, so this helps them with time management and helps give me peave of mind as a parent that they aren't on their phones during school, or at night.

5. It worked well for a couple of months, then the daily reports and monitoring (shows how much time spent on what apps) stopped working.

6. No indication of whether the issue is actually being addressed or just ignored.Half the time it doesn't work.

7. I hope a feature could be added to set a time limit on specific apps or app groups, rather than just "time limit or no time limit".

8. Additionally my child is unable to remove the notification that constantly displays how much game time is left.

9. Also, I am unable to add time to my child's usage on an as needed basis either via the app or in the website.

10. Hence, somewhere on the line between parent's and child's phone a lot of information is lost.

11. Would be handy to have different time limits for different apps but you can set particular apps to be time limited or not quickly and easily.

1. Fix ESET Parental Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ESET Parental Control: Restarting the app will resolve most errors.
2. Update the ESET Parental Control App. Here is how:
   1. On Android goto PlayStore » Search for "ESET Parental Control" » Open ESET Parental Control » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ESET Parental Control » click "UPDATE".
3. Clear ESET Parental Control app cache: Clearing cached data will force your app to retrieve the latest data directly from ESET Parental Control servers.
   1. On Android, goto Settings » Apps » Select "ESET Parental Control" » click Storage » click "Clear Cache".
4. Check ESET Parental Control app permissions. If any of these permissions required to use your device's features are disenabled, ESET Parental Control might not work.
5. Uninstall and reinstall ESET Parental Control. If nothing else has worked, completely uninstall ESET Parental Control then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ESET Parental Control not working

2. Fix ESET Parental Control Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ESET Parental Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ESET Parental Control not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ESET Parental Control may not be able to connect to the Internet when running in the background.