Published by Empresa Editora El Comercio on Jul 4, 2024

Report an issue with Trome.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Trome?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Empresa Editora El Comercio to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Trome

1. Noticias de espectáculos, deportes, actualidad, horoscopo, promociones, malcriadas, familia en fotos y videos del Perú en la versión móvil de trome.

Trome Customer Insights

Steps to Troubleshoot & Fix Trome Issues

1. Fix Trome Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Trome: Restarting the app will resolve most errors.
  2. Update the Trome App. Here is how:
    1. On Android goto PlayStore » Search for "Trome" » Open Trome » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Trome » click "UPDATE".
  3. Clear Trome app cache: Clearing cached data will force your app to retrieve the latest data directly from Trome servers.
    1. On Android, goto Settings » Apps » Select "Trome" » click Storage » click "Clear Cache".
  4. Check Trome app permissions. If any of these permissions required to use your device's features are disenabled, Trome might not work.
  5. Uninstall and reinstall Trome. If nothing else has worked, completely uninstall Trome then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Trome not working


2. Fix Trome Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Trome be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Trome not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Trome may not be able to connect to the Internet when running in the background.

Reported Issues