Contact Rakuten Customer Service

Why should I report an Issue with Rakuten: Cash Back and Deals?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rakuten Rewards to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Stack Cash Back with sales, coupons, free shipping, loyalty programs, and more!

2. Become one of the 20 million users who use Rakuten to get Cash Back.

3. Use Rakuten to get Cash Back when you shop at 3,500 stores!

4. There's unlimited Cash Back every time you shop in the app.

1. If you're lucky enough to be shopping on a website that works, it will take you 20+ min just to check out (I've missed out on more than one coupon code because it took me too long to checkout and the code expired).I would have gave 5 stars, but the app is incredibly slow... still.

2. I was just shopping and couldn't check out, by the time I went back to Rakuten the offer dropped from 6% to 3%!!!!! This has been happening alot lately.

3. Why bother with an app if you are just being shoved to a site that is not made to work on a phone? Because of this, I seldom use unless I know I have at least 2 hours to waste on one short shopping list.

4. Not really sure if I will bother keeping.It says I'm logged in but when I click on my account to verify that the shopping trip I just completed registered, it gives me an error "uh oh...technical difficulties...try again later".

5. Since it's become Rakuten the cell phone app is so slow and glitchy I've given up on it.

6. It's not my phone nor my OS it's the APP.This app makes the app you're shopping at very slow, or it just kicks you out and you have to start all over.

7. I thought this problem would have been long taken care of, but nope! Years later & still just as painfully slow!I had a 5 star review originally.

8. But, anyway, I love everything else!Terrible on cell phone! I signed up during transition from Ebates to Rakuten.

9. Overall the app is frustrating and very disappointing.I haven't had issues with the things I've purchased not showing up like other users.

10. Use the website on a computer & you'll be fine!Consistently glitchy and super slow.

11. USually it's when I'm trying to pay and the site makes me select either my state or type of credit card via a dropdown box.

1. Fix Rakuten Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rakuten: Restarting the app will resolve most errors.
2. Update the Rakuten App. Here is how:
   1. On Android goto PlayStore » Search for "Rakuten" » Open Rakuten: Cash Back and Deals » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rakuten » click "UPDATE".
3. Clear Rakuten: Cash Back and Deals app cache: Clearing cached data will force your app to retrieve the latest data directly from Rakuten servers.
   1. On Android, goto Settings » Apps » Select "Rakuten: Cash Back and Deals" » click Storage » click "Clear Cache".
4. Check Rakuten app permissions. If any of these permissions required to use your device's features are disenabled, Rakuten might not work.
5. Uninstall and reinstall Rakuten. If nothing else has worked, completely uninstall Rakuten then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rakuten not working

2. Fix Rakuten Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rakuten be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rakuten not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rakuten may not be able to connect to the Internet when running in the background.