Contact Detroit Free Press Customer Service

Why should I report an Issue with Detroit Free Press: Freep?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gannett to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So much for the subscription I had just purchased prior to this update... Even before this update, ads frequently hid or obscured content above, below or otherwise near the ads, necessitating creative scrolling in an attempt to reveal the content.Horrible now, doesn't work.

2. Tried emailing them and they said they couldn't find my "Detroit News" account - even though my email asked about the issue with my Detroit Free Press account.

3. I don't mind ads in a newspaper, but this is too much!Almost 2 week since the last update that has bugs, which stops scrolling.

4. It would be nice if there was a feature to eliminate a section from where I land.The latest update released on March 2, 2022, Version 6.10, hangs on launch and eventually crashes.

5. When is the update going to be available?Shuts down while scrolling after last update.

6. Never get to read the whole paperGreat app, less sports plz... I really appreciate the local news and the in-depth articles.

7. So you pay for the subscription and get nearly full screen ads that pop in when you are scrolling through articles and stop.

8. Call center support person couldn't find my account despite apparently checking their systems for several minutes.

9. It's fine that there are some articles for subscribers only... but when they send out a news alert, but you can't view it unless you subscribe, that is too much.

10. GET THIS CORRECTED!Signed up for a subscription through the app, and my bank records and Google Play both indicate the transaction went through, but still didn't have subscriber access.

11. Behavior seen on multiple devices and with the same update for many of its companion apps for sister publications.

1. Fix Detroit Free Press Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Detroit Free Press: Restarting the app will resolve most errors.
2. Update the Detroit Free Press App. Here is how:
   1. On Android goto PlayStore » Search for "Detroit Free Press" » Open Detroit Free Press: Freep » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Detroit Free Press » click "UPDATE".
3. Clear Detroit Free Press: Freep app cache: Clearing cached data will force your app to retrieve the latest data directly from Detroit Free Press servers.
   1. On Android, goto Settings » Apps » Select "Detroit Free Press: Freep" » click Storage » click "Clear Cache".
4. Check Detroit Free Press app permissions. If any of these permissions required to use your device's features are disenabled, Detroit Free Press might not work.
5. Uninstall and reinstall Detroit Free Press. If nothing else has worked, completely uninstall Detroit Free Press then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Detroit Free Press not working

2. Fix Detroit Free Press Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Detroit Free Press be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Detroit Free Press not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Detroit Free Press may not be able to connect to the Internet when running in the background.