Contact 13 Action News Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Such as the NWS provides, I'd also like to know what specific portion of the county and cities that fall under the alert.Still like the news part, but now the weather is like your weather app and it's not user friendly.

2. I wish that there were more customizable notification options regarding each kind of specific types of severe weather alerts (eg tornado, fog, flood) I want to be notified about.

3. Don't put it up if its not actual.This app stinks! It gives me breaking news notifications then takes me to a different story and can't find the breaking news article.

4. News apps always have a ridiculous number of annoying, unignorable timed and pop-up ads— but 13abc does not.

5. I don't want, or need the app to automatically launch the most recent weather broadcast.

6. I have been relying on the extended forecast to choose days to be able to visit my parents outside (because of covid) and have just realized it is just a repeating forecast from the previous week.

7. The app will be deleted.The 13abc app is the most attractive, easy to navigate, user-friendly news app I've used.

8. I just want to view the radar, and in occasion, news headlines.

9. I don't want to use another app but I may have to unless they can fix this one.The weather portion is terrible.

10. The home page comes in fine tap the news and all that pops up stories on a site called out brain.

11. Will still use your app for news unless you change that too.Until last week I liked this app.

1. Fix 13 Action News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 13 Action News: Restarting the app will resolve most errors.
2. Update the 13 Action News App. Here is how:
   1. On Android goto PlayStore » Search for "13 Action News" » Open 13 Action News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 13 Action News » click "UPDATE".
3. Clear 13 Action News app cache: Clearing cached data will force your app to retrieve the latest data directly from 13 Action News servers.
   1. On Android, goto Settings » Apps » Select "13 Action News" » click Storage » click "Clear Cache".
4. Check 13 Action News app permissions. If any of these permissions required to use your device's features are disenabled, 13 Action News might not work.
5. Uninstall and reinstall 13 Action News. If nothing else has worked, completely uninstall 13 Action News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 13 Action News not working

2. Fix 13 Action News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 13 Action News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 13 Action News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 13 Action News may not be able to connect to the Internet when running in the background.