Contact The CW Customer Service

Why should I report an Issue with The CW?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The CW Network to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Keep up with new episodes of All American and Walker, stream hit series like Wild Cards, Grimm, Party of Five and Marvel’s Runaways, or find your new favorite film in our fast-growing movie collection.

2. Stream all the latest episodes from The CW, plus movies, sports, and full series!

3. If sports are your game, stream every LIV Golf tournament live and catch up on the latest football action with Inside the NFL.

4. Lean back and enjoy our CHANNELS experience, hours and hours of entertainment, from comedies and thrillers to crime procedurals, cooking shows, and more, all streaming 24/7.

5. FULL SERIES: Binge CW favorites like Girlfriends, Reign and The Carrie Diaries, or discover new obsessions like The Gifted, Harrow, The Bernie Mac Show and Star.

6. CW SPORTS: All LIV Golf tournaments are live and on demand, plus Emmy® Award-winning series Inside the NFL and original series like 100 Days To Indy.

7. LATEST EPISODES: Watch new episodes of primetime shows the day after broadcast.

8. Please note: This app features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings.

9. CHANNELS: Stream 24/7 programming, there’s something for everyone.

10. NO HASSLE: No cable subscription, no credit cards, no passwords.

11. Can’t decide what to watch?

1. Of all that's bad about this shoddy app, I have to say that what frustrates me most has to be the horrible UI and the fact that THERE IS NO WAY TO DELETE SHOWS FROM MY "CONTINUE WATCHING" LIST! The autoplay bugs out saying the next episode "...isn't available" or something, so I manually skip ahead, which leaves the previous episode stuck in limbo on my list with no way to get rid of it.I understand this app has commercials and that commercials are necessary because it's free.

2. Can't make a watch list of what you'd like to not have to search for every time, the continue watching is not really a continue watching, it shows you everything you watched.

3. Another problem was that one of the shows were removed without warning ! I was watching the last season, with only 5 episodes left, and just like that, it was gone! Just rude..Does not work on my samsung tablet anymore.

4. When the app freezes on your screen it will keep going on the back end suddenly you'll be watching the next episode because the show will jump forward in time.

5. If you have to go off the app for any extended time you have to watch a new set of ads to continue watching, sometimes there are 6 or more ad breaks with 4-5 ads each.

6. Good thing I can see the only show left that I watch on this app on a different streaming service.The worst Streaming App.

7. One minor negative is that if you search for a show thru your smart TV it now navigates to the CW home page rather than straight to the show so you have to actually open the app first and search internally.

8. A watch list would help improve the app even more.Tried to watch the new episode of The Flash, so not exactly old archived content.

9. Are you f***ing kidding me? Ads play fine, actual shows don't, and you purposely don't keep track of either.You're not gonna get me to believe this app wasn't just thrown together by someone over a single weekend.

10. The shows download fine, but the commercials freeze up, When I re-open the app I get the same thing.

11. Pretty disappointing app.The interface is much improved with a new search feature and a "continue watching" tab.

1. Fix The CW Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The CW: Restarting the app will resolve most errors.
2. Update the The CW App. Here is how:
   1. On Android goto PlayStore » Search for "The CW" » Open The CW » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The CW » click "UPDATE".
3. Clear The CW app cache: Clearing cached data will force your app to retrieve the latest data directly from The CW servers.
   1. On Android, goto Settings » Apps » Select "The CW" » click Storage » click "Clear Cache".
4. Check The CW app permissions. If any of these permissions required to use your device's features are disenabled, The CW might not work.
5. Uninstall and reinstall The CW. If nothing else has worked, completely uninstall The CW then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The CW not working

2. Fix The CW Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The CW be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The CW not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The CW may not be able to connect to the Internet when running in the background.