Published by Sony Pictures Home Entertainment

contact Privilege Plus Chat with our AI-based Privilege Plus Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Privilege Plus?



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Why chat with our AI Privilege Plus Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Privilege Plus.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Great service!generally good - however, the display of subtitles can not be arranged and the box where the subtitles are displayed is very diverting and covers the screen excessively.Gps error, network connection error, device time sync error, repeat.. reboot.

2. maybe after a longer time of using I'll be more aquatinted to give a more accurate rating.Had trouble accessing after changing my phone, E-mailed for assistance got a very quick response and after a couple of issues on my end got a rapid result, very impressed, well done Grace very impressedApp cannot find location on reinstall s cannot run.

3. repeat until throw phone at wall then uninstall, what does device time sync error even mean??!so far it's an okay app.

4. After contacting customer service, they were able to resolve my issue very quickly and I can see all my movies again.

5. Customer service and technical support were very helpful.

6. I had redeemed 6 movies in the past, and recently when I launched the app only 3 movies remained.

7. I'm not a full use of it but do far it's seems great.

8. great shoes on here to watch some old done new.

9. All other apps find location no issues.Service has been discontinued.

Steps to Troubleshoot & Fix Privilege Plus Issues

1. Fix Privilege Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Privilege Plus: Restarting the app will resolve most errors.
  2. Update the Privilege Plus App. Here is how:
    1. On Android goto PlayStore » Search for "Privilege Plus" » Open Privilege Plus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Privilege Plus » click "UPDATE".
  3. Clear Privilege Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from Privilege Plus servers.
    1. On Android, goto Settings » Apps » Select "Privilege Plus" » click Storage » click "Clear Cache".
  4. Check Privilege Plus app permissions. If any of these permissions required to use your device's features are disenabled, Privilege Plus might not work.
  5. Uninstall and reinstall Privilege Plus. If nothing else has worked, completely uninstall Privilege Plus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Privilege Plus not working


2. Fix Privilege Plus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Privilege Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Privilege Plus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Privilege Plus may not be able to connect to the Internet when running in the background.

Reported Issues

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