Contact The Criterion Channel Customer Service

Why should I report an Issue with The Criterion Channel?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Criterion Collection to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It would also help if I could search by genre instead of typing in "Western" and getting a random mix of videos and movies, some of which aren't even westerns.The selection is fantastic but there are still a few features missing that are present in most modern streaming services.

2. My main complaints are that you still need an internet connection to watch downloaded movies and fairly often the app won't be able to connect to its library when prompted to stream (even with downloaded titles) giving the 'an unexpected error has occurred' message.Ideally, this should be a great thing.

3. I would ask that Criterion take care when implementing this feature; many times, on other streaming services, when you have a movie with burned in subtitles, the captions will block the subtitles, making the whole affair pointless.

4. I love that I can download movies to watch offline.The movies are good, but searching on the app is very difficult and limited.

5. For instance it would be nice to have a "continue watching" section that remebered where you left off; a way to sort by genre, year, director, country, etc.; and a more forgiving search function to name a few.

6. Also, the app must remain open and the phone unlocked in order for videos to download, which requires you to babysit your phone while not using it for anything else.I am really happy that there is finally a decent streaming platform.

7. If it does, then it's all about waiting to see if any of the movies play which they don't 50% of the time.I have been counting down the days for this to be released since Filmstruck went down.

8. Plus, whenever I try to play movies from my Galaxy Tab 4, I get the "This device does not support secure media playback" message.

9. Excellent films.I absolutely love the content, and the "collections" format that groups together similar films and related bonus features is great.

10. For example, it would be nice to search by genre, country, decade, etc., like you can on the criterion website.

11. If the app was just a teeny bit more versatile it would be a perfect platform.A beatiful and wide selection of movies.

1. Fix The Criterion Channel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Criterion Channel: Restarting the app will resolve most errors.
2. Update the The Criterion Channel App. Here is how:
   1. On Android goto PlayStore » Search for "The Criterion Channel" » Open The Criterion Channel » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Criterion Channel » click "UPDATE".
3. Clear The Criterion Channel app cache: Clearing cached data will force your app to retrieve the latest data directly from The Criterion Channel servers.
   1. On Android, goto Settings » Apps » Select "The Criterion Channel" » click Storage » click "Clear Cache".
4. Check The Criterion Channel app permissions. If any of these permissions required to use your device's features are disenabled, The Criterion Channel might not work.
5. Uninstall and reinstall The Criterion Channel. If nothing else has worked, completely uninstall The Criterion Channel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Criterion Channel not working

2. Fix The Criterion Channel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Criterion Channel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Criterion Channel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Criterion Channel may not be able to connect to the Internet when running in the background.