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Why should I report an Issue with CONGATV?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Conga Team to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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CONGATV Customer Insights
1. My month's subscription has turned out to be a waste of money! I'm definitely not renewing my subscription!I wish I read reviews before I subscribed! worst app ever, can't easily navigate back and forth, movie restart every time you exit app (instead of going back to where I stopped viewing), downloaded movies disappear and you'll have to download again, it's not a user friendly app.
2. The help team is not on standby(24hrs) after all, i emailed and sent whatsapp and waited for too long.Its bad using this platform... The experience is terrible... I did pay my subscription but its not working only showing free movies.. If you try contacting them no reply but it says 24/7 now its 3 days without any reply to sole the issue..I wish I read the reviews before subscribed since I have subscribed I have not been able to access the app.
3. Movies take forever to start, you can't go back to where you left off because movies has to restart from the beginning when you go back so you can't stop in the middle of watching a movie to do any other other..if your screen goes off restart wahala!! Who creates an app without putting a system in place to check that....mtcheww!! Wish I could give it a negative star rating!!I wish I could give it no star at all! Unable to download movies and when I try to stream, it buffers and never plays.
4. The movies seem good but why spend money to watch just one movieI was having trouble login and resetting my password.
5. I am subscribed and yet I cannot even watch any movies, it roams all the time and only few movies are available via the app.
6. Some movies show some don't and this app needs a chat where people can talk to someone to get help.
7. Watching movies on this app is irritating and annoying to say the least.
8. Dont want to be looking at that while I am watching a movie.The app kept rejecting my credentials, resorted to web page which takes long to load pages.
9. Very disappointingNeeds major work how can you pay for something and they only upload about 2 movies a month.
10. The customer service wasn't going through and when I send messages to the WhatsApp number no response till now, this is so annoying.
11. The issue isn't with my internet because I have Irokotv, Netflix and Dstv Now apps on my phone and I stream seamlessly.
Steps to Troubleshoot & Fix CONGATV Issues
1. Fix CONGATV Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart CONGATV: Restarting the app will resolve most errors.
- Update the CONGATV App. Here is how:
- On Android goto PlayStore » Search for "CONGATV" » Open CONGATV » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for CONGATV » click "UPDATE".
- Clear CONGATV app cache: Clearing cached data will force your app to retrieve the latest data directly from CONGATV servers.
- On Android, goto Settings » Apps » Select "CONGATV" » click Storage » click "Clear Cache".
- Check CONGATV app permissions. If any of these permissions required to use your device's features are disenabled, CONGATV might not work.
- Uninstall and reinstall CONGATV. If nothing else has worked, completely uninstall CONGATV then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing CONGATV not working
2. Fix CONGATV Server issues & Internet Connection
- Check network connection: An unstable Internet will make CONGATV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to CONGATV not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, CONGATV may not be able to connect to the Internet when running in the background.
Reported Issues
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Hello, Am reaching out to you because for the part 12 months, my account has been charge. If you check my Log you will see that I've not had signed in to watch any movie, I really don't understand why is so hard to make it easier to cancel this service. Just yesterday, another withdrawal was made on my account. Type: Virtual CardDescription:CONGATV 01/04 PURCHASE XXXXX21329 TX
Merchant category: Computer Software Stores
Merchant name: get more information about merchant name change CONGATV
Merchant information:8327621329,TX
Online purchase: Y
Transaction category: get more information about transaction
categoryShopping & Entertainment: Electronics
additional information for activity type Virtual card -12.99CONGATV 01/04 PURCHASE XXXXX21329 TX
Description
activity type Virtual card
status type icon cleared
Cleared. Select to mark activity type Virtual card -12.99 CONGATV 01/04 PURCHASE XXXXX21329 TX as Reconciled -12.99 75.59— by Josephine Anetoh 11 months ago -
I want to cancel my subscription
— by Moses Monica 1 year ago -
Hi. I just want to cancel the subsciption plan of my CongaTV. Thnaks for your help
— by Tikerom 1 year ago -
Hi I will like to cancel my subscription thanks
— by Bernice awuro 1 year ago -
Hello, I want to cancel my subscription
— by Aminata Kargbo 1 year ago -
Subscription Cancellation Request
— by CHINYELU 2 years ago -
Please kindly cancel my congatv subscription
— by CHINYELU 2 years ago -
Please I have travelled to Africa and I need my subscription to be cancelled as soon as possible
— by Diana Donkor 2 years ago -
Please cancel my subscription because I don’t want to use it anymore
— by Paul 2 years ago -
Subscription cancellation and report of spurious congatv application. Please I wish to cancel my subscription, which you always debit to my daughter account zenith bank account 2051456360 you debit the account every week. Please if you fail to stop, I am ready to go all the way through Nigeria E.F.C.C to legally take the matter to the Nigeria federal government, Nigeria apex lawmaking assembly and Nigeria court of law. You have impoverish us when we are not using the application through this spurious means of debiting our account. The girl is under age and inadvertently and ignorantly did the 1st subscription besides I operate the bank account for her, I work hard to earn the money you keep stealing. I will call Nigeria press, alert international press and draw their attention to this case of silent lamb being oppressed in nigeria. I will refer to countless review complaints online unattended to by you. I will get support from concerned Nigeria , the press and Nigeria govt, my case will reference point that will emancipate others from your net of stupid fraudulent application. The fake reference of some of your claimed transactional debit you sent to my account is REF1658097936: This is not acceptable. Cc the Nigeria Police, OFFICE of Public complaints, Central Bank of Nigeria. Bankole Anthony olusegun
— by jbanky 2 years ago -
Please I will like to cancel my congatv because I only want to use it to watch movies once.i don't want use the app everytime
— by Annabella John 2 years ago -
I’ve been trying to log into my account for months now but I couldn’t. Try calling and texting the customer service number no reply
— by Mamie S Lorseh 3 years ago -
Please i would like to unsubscribe my channel
— by Johnson 3 years ago -
I will like to cancel my congatv subscription and account
— by Chioma Immaculata 3 years ago
