Contact Guide Customer Service

Why should I report an Issue with Guide for Cloud Meetings?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of conferanceapps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It show the old version of zoom app, but it's still the same in the new version , no need to worry, thinking about ,that the old version would be different from new version, so this information is useless.This app is really helpful during Quarantine........for study purpose this is ok,bit if the network connection is not strong then it doesn't work at all!!!!!! That's not a problem of zoom i guess,alas that's not even our problem! This app must be developed to work even during critical periods like i am facing rgt now!!! :-)Good tutorial app for zoom.

2. It covers all essential features in an easy to understand manner.My experience was lousy! I requested the zoom app, and got a guide.. if I wanted a guide.. I would've asked for a guide!Thanks God for zoom, doing this pandemy, my large family and frends could be at my son's funeral.

3. Thanks againI really like zoom cloud, for it`s the best network for meetings and conferences.

4. Thanks to the group for putting such in place.Takes long to download and according to other reviews it doesnt seem to be good.

5. Before i download it, is it the real zoom or its just a guideIts very boring app and this app is not useful as compared to Google duo.

6. Keep up the good work.

7. Very well presented the information,.

8. With image and it is explained in a simple way.

9. Where ever they were, since no one could travel at that time.

1. Fix Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guide: Restarting the app will resolve most errors.
2. Update the Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Guide" » Open Guide for Cloud Meetings » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guide » click "UPDATE".
3. Clear Guide for Cloud Meetings app cache: Clearing cached data will force your app to retrieve the latest data directly from Guide servers.
   1. On Android, goto Settings » Apps » Select "Guide for Cloud Meetings" » click Storage » click "Clear Cache".
4. Check Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guide might not work.
5. Uninstall and reinstall Guide. If nothing else has worked, completely uninstall Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guide not working

2. Fix Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guide may not be able to connect to the Internet when running in the background.