Contact Cloud-a-Day Customer Service

Why should I report an Issue with Cloud-a-Day?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cloud Appreciation Society to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My suggestions: -Fix spottings -Add camera controls like zoom within the app -Make it interactive between users so you can see other people's spottings, where it was, comment, and help identify (like on iNaturalist)A really excellent cloud identification app.

2. I uninstalled it in a few minutes however as it talked about people wetting themselves with excitement which I found unprofessional.The cloud spotting is great! Unfortunately, it wouldn't let me create an "app account" with my cas membership.

3. Gavin, help! 🌦️⛅😀None of the photos are there, have uninstalled and reinstalled but same problem, any fixes?I can't create an account and when I scroll in the cloud library the fps of the app drop.

4. Three great parts to this App: cloud image every day from all over the world; cloudspotter AI if you don't know the type of cloud you're seeing in real time; cloud library to learn how many kinds there are.

5. I even changed my password and it still wouldn't let me sign in, telling me my credentials were not valid :-/ I promptly uninstalled it.I can't delete photos-the photo I put on for identifying wasn't taken by me, and the location wasn't where I uploaded it.

6. Excellent! The Wizard is very good for the less experienced spotter; pictures of a high standard with useful reference images; the usual interesting notes.

7. Every time I spot a new one it says cloud spotted but never saves it.

8. Not only are the common clouds pictured and discussed but also the more rare which aren't on other apps.

9. I couldn't edit nor delete.I thought this app looked very promising.

10. Only my first spotting is listed in my collection.

11. Enjoy!I am a member and it would not let me sign in, though I can sign in on the website.

1. Fix Cloud-a-Day Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cloud-a-Day: Restarting the app will resolve most errors.
2. Update the Cloud-a-Day App. Here is how:
   1. On Android goto PlayStore » Search for "Cloud-a-Day" » Open Cloud-a-Day » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cloud-a-Day » click "UPDATE".
3. Clear Cloud-a-Day app cache: Clearing cached data will force your app to retrieve the latest data directly from Cloud-a-Day servers.
   1. On Android, goto Settings » Apps » Select "Cloud-a-Day" » click Storage » click "Clear Cache".
4. Check Cloud-a-Day app permissions. If any of these permissions required to use your device's features are disenabled, Cloud-a-Day might not work.
5. Uninstall and reinstall Cloud-a-Day. If nothing else has worked, completely uninstall Cloud-a-Day then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cloud-a-Day not working

2. Fix Cloud-a-Day Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cloud-a-Day be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cloud-a-Day not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cloud-a-Day may not be able to connect to the Internet when running in the background.