Contact cloudLibrary Customer Service

Why should I report an Issue with cloudLibrary?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bibliotheca Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Easily borrow physical items using your mobile device, receive reminders, manage receipts and discover new digital content all within the cloudLibrary app!

2. Designed for an enjoyable experience, users can benefit from many new features, depending on their library’s subscription.

3. Extremely intuitive, all it takes is a library card to login and get started!

4. A must-have app for library users!

5. Elevate your library experience today with the cloudLibrary app!

1. Also having multiple library cards and not being able to see all my books at once is annoying.Could improve the reader and audiobook interface.

2. This is especially annoying on audio books as you are not looking to the screen to know where you are.Good but it needs a more refined speed feature.

3. Over last 24 hours it's unable to find my DOWNLOADED books - either nothing happens, or it's "migrating my cloud library".

4. This is too steep a jump in speed for books, and all other apps (hooplah, Libby, audible) all have a refining speed in dial format.

5. Wonderful! I'm reading so much more now! I recommend it to anyone who doesn't mind e-books or audiobooks!whenever I tried to read an ebook with the app I am reminded of just how annoying it is to use.

6. For the past couple of days, I've been unable to load ALL of the books in my reading list.

7. not great for reading books, but works perfectly for audiobooks.

8. The reading interface isn't good, the reading app stinks in comparison to real reading applications (which you would think this would be, but it sure doesn't act like it.) It fails to alert me of anything and when I sign in it always tells me there are messages, but I've never actually seen either.

9. However, when I log into the system on the computer, I can see ALL of my saved books.Fantastic! I love this app! It automatically returns the books you check out so I never pay late fees anymore.

10. I always try Libby first, but my library uses this for some books.

11. I like how straightforward this is compared to Libby.Love having access to audiobooks from local library! Unfortunately, app is squirrelly.

1. Fix cloudLibrary Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart cloudLibrary: Restarting the app will resolve most errors.
2. Update the cloudLibrary App. Here is how:
   1. On Android goto PlayStore » Search for "cloudLibrary" » Open cloudLibrary » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for cloudLibrary » click "UPDATE".
3. Clear cloudLibrary app cache: Clearing cached data will force your app to retrieve the latest data directly from cloudLibrary servers.
   1. On Android, goto Settings » Apps » Select "cloudLibrary" » click Storage » click "Clear Cache".
4. Check cloudLibrary app permissions. If any of these permissions required to use your device's features are disenabled, cloudLibrary might not work.
5. Uninstall and reinstall cloudLibrary. If nothing else has worked, completely uninstall cloudLibrary then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing cloudLibrary not working

2. Fix cloudLibrary Server issues & Internet Connection

1. Check network connection: An unstable Internet will make cloudLibrary be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to cloudLibrary not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, cloudLibrary may not be able to connect to the Internet when running in the background.