Contact ClickUp (old app) Customer Service

Why should I report an Issue with ClickUp (old app)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mango Technologies, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Nearly impossible to drag a card to another status list in board view; when you can finally pick up a card (not sure if it's input lag or application lag) and you drop it onto the new status, half the time nothing happens.

2. The other half of the time the card drops to another column.Unfortunately I don't believe the development team has managed to make a version of ClickUp that works well on mobile.

3. I would recommend you guys forgo the web import and design an actual app with a bigger display and font as well as improved response time.The calendar view shows 3 days with no option to view just today or the whole month.

4. The mobile version is good for what it does but lacks all of the robust features of the web and desktop client.

5. The Board doesn't switch status views easily because it doesn't clear distinguish between swiping view of a status vs changing the status of a task.

6. It does have a little bit of a clutter interface, but I like having the options in front of me and not having to go the menu all of the time to find what I need.

7. The web app version on Windows/Chrome browser does not experience these issues.Love the app! Layout is intuitive.

8. Frankly it works much better for me on my phone and tablet, and I can use it for my master task list and daily task lists with greater ease.

9. Maybe revise what is implemented on the mobile app to a more mobile app layout for ease.I disagree this is intuitive... You can't just edit a template.

10. I do have task that are in the future, but I have a view for future tasks that I review daily.

11. This is so frustrating, as the web and desktop pc apps are fantastic! But, I spend most of my day accessing tasks from my phone and this app is unuseable.

1. Fix ClickUp (old app) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ClickUp (old app): Restarting the app will resolve most errors.
2. Update the ClickUp (old app) App. Here is how:
   1. On Android goto PlayStore » Search for "ClickUp (old app)" » Open ClickUp (old app) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ClickUp (old app) » click "UPDATE".
3. Clear ClickUp (old app) app cache: Clearing cached data will force your app to retrieve the latest data directly from ClickUp (old app) servers.
   1. On Android, goto Settings » Apps » Select "ClickUp (old app)" » click Storage » click "Clear Cache".
4. Check ClickUp (old app) app permissions. If any of these permissions required to use your device's features are disenabled, ClickUp (old app) might not work.
5. Uninstall and reinstall ClickUp (old app). If nothing else has worked, completely uninstall ClickUp (old app) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ClickUp (old app) not working

2. Fix ClickUp (old app) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ClickUp (old app) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ClickUp (old app) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ClickUp (old app) may not be able to connect to the Internet when running in the background.